Companies Home Search Profile

Listening to Customers

Focused View

Noah Fleming

27:25

130 View
  • 01 - Why should we listen to customers.mp4
    01:18
  • 01 - Critical listening skills Getting started.mp4
    03:27
  • 02 - Customer care Being judgment free.mp4
    02:19
  • 03 - Ask your customers the right questions.mp4
    01:43
  • 04 - Use empathy to build trust with customers.mp4
    03:09
  • 05 - Use body language in customer service.mp4
    02:36
  • 06 - Maintain the right mindset to provide great service.mp4
    01:58
  • 01 - Use the verify and clarify techniques to avoid mistakes.mp4
    02:35
  • 02 - Provide solutions to customers.mp4
    02:56
  • 03 - Manage unhappy customers.mp4
    03:18
  • 01 - Keep improving!.mp4
    02:06
  • Description


    Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal. Yet, it's often the biggest area where customer service professionals lack specific training and understanding. In this short course, join customer strategy expert Noah Fleming as he helps you bolster your critical listening skills, providing you with a framework designed to help you succeed. Noah covers crucial, surface-level skills like body language and rapport. He also explains how to listen to and empathize with customers, while continuously adding value by asking the right questions to create further listening moments.

    More details


    User Reviews
    Rating
    0
    0
    0
    0
    0
    average 0
    Total votes0
    Focused display
    Noah Fleming
    Noah Fleming
    Instructor's Courses
    Noah Fleming has changed the way the world thinks about customers. In under five years, Noah has helped his clients generate over $5bn in word-of-mouth business and new revenue from their existing customers. Noah works with senior executives and teams across an array of diverse companies such as Michael Kors, The Washington Capitals, Broadway, Mistras Group, and many more. These clients have engaged Noah to find the best strategies, codify sales & marketing processes, and to maximize revenue from new and existing customers. He has significantly increased revenues for hundreds of clients across dozens of industries and markets, and it’s common for his clients to see a 200–500% return on their investment. Noah is also the author of the books” Evergreen: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving, and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions, and Dealing with Difficult Customers: How to Turn Your Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers. All three books made three separate #1 category rankings on Amazon including Sales, Marketing & Customer Service. Bottom line … he is the trusted source for coaching and consulting to thousands of business owners, executives, and individuals who want to dramatically grow their businesses, leveraging the hidden assets they already have in place. Let's discuss what I can do for you. Typical Client Results Include: - Increased Profits & Revenues - Improved Customer Retention - Reduced Customer Acquisition Costs - Greater Marketing ROI - Enhanced Customer Loyalty - Dramatically Increased Customer Value - Profitable Product & Business Launches - Reduced Stress for Executives Want to learn more about working with us? Shoot me an email at [email protected]
    LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.
    • language english
    • Training sessions 11
    • duration 27:25
    • Release Date 2022/12/28

    Courses related to Customer Service

    Courses related to Customer Experience Management

    Courses related to Listening Skills