Learning ITIL®

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David Pultorak

1:38:52

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01 - Introduction

01 - ITIL unveiled A journey begins.mp4

00:49

02 - Stand apart with ITIL knowledge and certification.mp4

00:50

03 - What you should know.mp4

00:55

04 - Why learn ITIL v3 when ITIL 4 has been released.mp4

01:05

02 - 1. Service Management and ITIL

01 - Why learn key ITIL service management concepts.mp4

01:27

02 - Key concepts of services.mp4

02:55

03 - Key concepts of IT service management (ITSM).mp4

05:05

04 - ITIL in a nutshell Whats unique.mp4

03:05

05 - How ITIL fits in and why ITIL 4.mp4

02:51

06 - What ITIL means for your organization.mp4

01:54

03 - 2. Learning ITIL v3 Basic Concepts

01 - Why learn key ITIL V3 concepts.mp4

00:55

02 - Services, ITSM, the four Ps, and the service life cycle.mp4

02:23

03 - Terminology, key principles, and models.mp4

04:52

04 - ITIL v3 service strategy processes.mp4

02:39

05 - ITIL v3 service design processes.mp4

02:29

06 - ITIL v3 service transition processes.mp4

01:49

07 - ITIL v3 service operation processes.mp4

01:41

08 - ITIL v3 service operation functions.mp4

01:41

09 - ITIL v3 continual improvement process.mp4

00:32

10 - ITIL v3 roles, technology, and architecture.mp4

01:07

11 - ITIL v3 certification scheme.mp4

02:53

04 - 3. ITIL v4

01 - Why learn key ITIL 4 concepts.mp4

01:46

02 - Why ITIL 4.mp4

02:49

03 - What to look for in ITIL 4.mp4

01:15

04 - Whats different in ITIL 4 Foundation Part 1.mp4

02:08

05 - Whats different in ITIL 4 Foundation Part 2.mp4

03:32

06 - ITIL 4 vs v3 Practices versus processes.mp4

06:19

07 - ITIL 4 Service management four dimensions.mp4

02:06

08 - ITIL 4 Service value system.mp4

01:42

09 - ITIL 4 Service value chain.mp4

02:49

10 - ITIL 4 Guiding principles.mp4

04:11

11 - ITIL 4 15 practices covered at the Foundation level, part 1.mp4

03:18

12 - ITIL 4 15 practices covered at the Foundation level, part 2.mp4

03:02

13 - ITIL 4 Terminology and model.mp4

02:14

14 - ITIL 4 certification scheme.mp4

03:04

05 - Conclusion

01 - Preparing to pass the exam.mp4

04:53

02 - What the ITIL exam is like.mp4

02:49

03 - ITIL exam-taking strategies.mp4

02:33

04 - What to look for in ITIL training.mp4

03:09

05 - Next steps on your ITIL journey.mp4

01:16

Description

The Information Technology Infrastructure Library (ITIL) is a leading source of IT service management guidance. Millions of IT professionals are ITIL certified, many organizations and vendors have adopted ITIL and embedded it into their IT management software. In this course, David Pultorak introduces you to ITIL, covering the basics of both current versions of this popular approach to IT service management: ITIL® v3 and ITIL® 4. Starting with ITIL® v3—retired as a certification path in 2022 but still widely used—David explains the service lifecycle, processes and functions, and roles, technology, and automation. He then compares the major differences in ITIL® 4: the four dimensions, the service value system, the service value chain, and the guiding principles and practices. David also helps you learn the basics of ITIL® certification, including the ITIL® v3 and 4 certification schemes, and provides tips for passing the certification exam.

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ITIL 4 Foundation

David Pultorak

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I help people, teams, and organizations get further, faster building digital enterprise critical capabilities, past intellectual acceptance and on to true 'muscle memory' capability, making the ‘what and why’ and practical ‘how’ easy to grasp and act on.

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