LEARN FROM SCRATCH: IT Tech Support\CompTIA IT Certification

Description

The IT Support Technician Course Training is a training module designed to equip you with essential skills for troubleshooting and maintaining computer systems. These comprehensive modules cover subjects such as hardware, software, networking, server, office 365 admin, AD cloud (AZ-104)  and ensuring a solid foundation for IT support roles.

TABLE OF CONTENTS

CHAP. I INTRODUCTION TO IT SUPPORT TECHNICIAN

1. INTRODUCTION TO THE MODULE

2. LEARNING OBJECTIVE

3. IT SUPPORT TECHNICIAN

4. ROLE AND RESPONSIBILITIES OF IT SUPPORT TECHNICINA

A. HELPDESK SUPPORT

B. HARDWARE AND SOFTWARE TROUBLESHOOTING

C. SYSTEM MAINTENANCE AND UPDATES

D. USER TRAINING AND DOCUMENTATION

E. NETWORK ADMINISTRATION AND SECURITY

F. INCIDENT MANAGEMENT AND PROBLEM RESOLUTION

G. CONTINUOUS LEARNING AND PROFESSIONAL DEVELOPMENT

5. EFFECTIVE COMMUNICATION SKILLS FOR IT SUPPORT

A. WHY EEFECTIVE COMMUNICATION MATTERS IN IT SUPPORT

a. BUILDING TRUST AND RAPPORT

b. RESOLVING ISSUE EFFICIENTLY

c. COLLABORATION WITH COLLEAGUES

B. STRATEGIE FOR EFFECTIVE COMMUNICATION IN IT

a. ACTIVE LISTENING

b. SIMPLIFY TECHNICALK JARGON

c. PRACTICE EMPATHY

d. USE CLEAR AND CONCISE LANGUAGE

e. PROVIDE STEP BY STEP INSTRUCTIONS

f. ADAPT COMMUNICATION STYLE

6. CUSTOMER SERVICE IN IT SUPPORT

7. PROFOSIONALIST AND ETHICS IN IT SUPPORT

A. PROFOSSIONALISM

a. KNOWLEDGE AND SKILLS

b. RELIABILITY AND PUNCTUALITY

c. CONFIDENTAILITY

d. PROFESSIONAL COMMUNICATION

B. ETHICS

a. HONESTY AND INTEGRITY

b. RESPECT FOR PRIVACY AND DATA

c. CONFLICT OF INTEREST

d. PROFESSIONAL DEVELOPEMT

e. LEGAL AND REGULATORY COMPLIANCE

8. HIGHLIGHTS FROM THIS MODULE

CHAP. II SYSTEM ADMINISTRATION – PART 1

1. BACKUP AND RECOVERY STRATEGIES

A. IMPORTANCE OF BACKUP AND RECOVERY

a. DATA PROTECTION

b. DISASTER RECOVERY

c. COMPLIANCE AND LEGAL REQUIREMENTS

B. TYPE OF BACKUP

a. FULL BACKUP

b. INCREMENTAL BACKUP

c. DIFFERENTIAL BACKUP

d. SNAPSHOT BACKUP

C. BACKUP STORAGE AND MEDIA

a. ON-SITE STORAGE

b. OFF-SITE STORAGE

c. TAPE DRIVES

d. DISK-BASED STORAGE

2. SYSTEM MONITORING AND PERFORMANCE OPTIMIZATION

A. SYSTEM MONITORING

a. RESOURCE MONITORING

b. APPLICATION MONITORING

c. EVENT LOGGING

d. NETWORK MONITORING

B. PERFORMANCE OPTIMIZATION

a. HARDWARE OPTIMIZATION

b. SOFTWARE OPTIMIZATION

c. RESOURCE ALLOCATION

d. PERFORMANCE TUNING

3. VIRTUALIZATION AND CLOUD COMPUTING

a. SERVER CONSOLIDATION

b. IMPROVE DISASTER RECOVERY

c. TESTING AND DEVELOPMENT

4. HIGHLIGHTS FROM THIS MODULE

CHAP: III: TROUBLESHOOTING AND PROBLEM-SOLVING IDENTIFICATION

1. TROUBLESHOOTING

2. PROBLEM ANALYSIS AND POTENTIAL CAUSES

3. TROUBLESHOOTING RESOURCES

4. COMMUNICATION AND PROFESSIONALISM

CHAP: IV. PERSONAL SAFETY

1. COMMON IT TOOLS

2. ELECTROSTATIC DISCHARGE

A. DEFINITION

B. BEST PRACTICE

3. HANDLING COMPONENTS

- INTRODUCTION

A. HUMIDIFIERS

B. ANTISTATIC BAG

C. ESD MATS

D. ESD STRAPS

4. PERSONAL SAFETY

- INTRODUCTION

A. PERSONAL PROTECTIVE EQUIPMENT (PPE)

B. CABLE AND TRIP HAZARD (CTH)

C. ENVIRONMENTAL RISK (ER)

D. FIRE SAFETY

E. LIFTING TECHNIQUES

5. HIGH VOLTAGE

A. POWER SUPPLY

6. ERGONOMICS

- INTRODUCTION (COMPUTER ERGONOMICS)

A. TIPS FOR COMPUTER WORK

7. ENVIRONMENTAL WASTE

- INTRODUCTION

A. WASTE REDUCTION STRATEGIES FOR ITS EQUIPMENT

CHAP: V: STORAGE DEVICES

1. PROCESSORS/CPU

A. STORAGE DEVICES/DEFINITION

a. COMPUTER HARDWARE DEVICE

B. TYPE OF COMPUTER STORAGE

C. PROCESSORS/CPU SPEC

2. PROCESSOR/CPU (HOW THESE ARE WORKING)

3. STORAGE DEVICES

4. ADAPTER CARD

- INTRODUCTION

A. TYPE OF ADAPTERS CARDS

B. TYPE OF SLOTS

5. BIOS/CMOS

6. CHIPS

7. INPUT/OUTPUT DEVICES

8. PORTS

CHAP VI: UNDERSTAND MOTHER BOARD

1. PRODUCT STRUCTURE

A. CPU FAN HEATER OR CPU FAN CONNECTOER

B. LGA 1151 OR SOCKET H4

C. ATX 8 PIN CONNECTOR

D. DUAL DDR4

E. PS KB + MS

F. HD

G. VGA CONNECTOR

H. USB 2.0 DATA PORT

I. GIOGABIT ETHERNET CONNECT

J. 5.1 PORT

K. PCIe X1-X4

L. FRONT PANEL AND AUDIO HEADERS

M. CLR CMOS

N. ATX 24 PIN CONNECTOR

O. SATA 3.0

P. USB 3.0 CONNECTOR

Q. 1 SYS FAN HEADER

R. 4 PIN PCIE POWER SUPPLY HEADER

CHAP VII: UNDERSTAND TYPE OF MEMORY

1. PURPOSE OF MEMORY

2. TYPE OF MEMORY

A. RAM

1. DRAM VS SRAM (TYPE OF RAM)

2. VRAM

B. ROM

3. CONCLUSION

CHAP VIII. MANAGING PRINTERS

1. PRINTER (DEFINITION)

2. TYPE OF PRINTERS

A. INKJET PRINTER

B. LASER PRINTER

C. THERMAL PRINTER

D. CLOUD PRINTING

E. MULTIFUNCTION PRINTER

3. LASER PRINTER VS INKJET PRINTER

4. PRINTER PART

5. PRINTER CONNECTIONS

A. USB PRINTER CONNECTIONS

B. NETWORK PRINTER CONNECTIONS

C. WIFI PRINTER CONNECTION

6. INSTALLING PRINTERS

7. PRINTER TROUBLESHOOTING

CHAP IX: HANDS IN PRACTICE

1. EMAIL

A. CREATE AN EMAIL

B. NEW EMAIL MUST HAVE ACCESS PERMISSION TO OPEN A MAILBOX OR SHARED MAILBOX

C. HOW TO ARCHIVE MAILBOX

D. HOW TO RECALL EMAIL

E. CREATE SUBFOLDERS/FOLDER- RENAME SUBFORDERS/FOLDERS-DELETE SUBFOLDER/FOLDERS AND CREATE RULE

2. CMD

A. PING

B. NETSTAT

C. TRACERT

D. NSLOOKUP

E. TASKLIST

F. CHKDSK

G. SFC

H. GPUPDATE

I. AND MORE

3. WORKSHOP

A. REMOVE AND REPLACE HARD DRIVER AND RAM

B. INSTALLATION OF WIN 10 64 BIT

C. HOW TO PUSH A NEW INSTALLED DESKTOP FROM WORKGROUP TO DOMAIN

D. TROUBLESHOOT SOUND AND HEADSETS

E. SET UP 2 OR 3 SCREENS IN ONE DESKTOP

F. TROUBLESHOOT MONITORS/SCREENS

G. HTTP STATUS CODE: 5XX SERVER ERROR, 4XX CLIENT ERROR

4. HOW TO SET UP IP PHONE (SNOM D765)

A. CREATE USER PROFILE

B. SET UP 2 OR 3 IP PHONES ON ONE NETWORK CABLE

5. WORKS ON PRINTER

A. CREATE USER PROFILE

B. PAPER JAMS

C. MONITOR TONERS

D. SETTINGS EXPLAINED

E. MAINTAIN COMMUNICATION WITH VENDOR/CLIENT.

Who this course is for:

• Beginners in IT Tech Support work unit
• IT System Support (update with new certificate)
• IT Support Technician (update with new certificate)