Lean Management in Shared Services

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Danuta Paszkowska

1:10:42

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1. Introduction

1. INTRODUCTION.mp4

01:01

2. A FEW WORDS FROM THE LECTURER.mp4

04:28

2. THE DEFINITION OF LEAN

1. WHAT IS LEAN.mp4

03:17

2. HISTORY FATHERS OF LEAN & TOYOTA PRODUCTION SYSTEM.mp4

08:32

3. THE FIVE PRINCIPLES OF LEAN.mp4

03:05

4. THE 8 WASTES.mp4

04:29

5. THE PDCA CYCLE.mp4

02:52

3. PROBLEM STATEMENT (CASE STUDY)

1. DEFINING PROBLEM STATEMENT.mp4

02:45

2. THE 5 WHY ANALYSIS - ROOT CAUSE.mp4

03:26

3. THE FISHBONE DIAGRAM - CAUSE & EFFECT.mp4

07:32

4. THE PROCESS MAPPING.mp4

05:28

4. VALUE STREAM MAPPING

1. HOW TO IDENTIFY THE VALUE.mp4

03:54

5. HOW TO IMPLEMENT LEAN IN YOUR ORGANIZATION

1. THE FIVE-STEP-PLAN.mp4

05:26

2. WHY DO WE FAIL.mp4

05:23

3. LEAN IN HR SSC.mp4

05:41

4. KAIZEN.mp4

01:11

5. STANDARD WORK.mp4

01:05

6. COURSE CONCLUSION

1.1 5WHY excel template.xlsx

1.2 Fishbone Diagram in Excel.xlsx

1.3 RECAP NOTES.pdf

1. FEW TIPS FROM THE LECTURER.mp4

01:07

7. QUIZ

1. KNOWLEDGE CHECK.html

Description

Building Lean Mindset Through Continuous Improvement

What You'll Learn?

Definition and principles of Lean
How to define the problem and explore its root cause
What are the 8 wastes and how to identify them
How to effectively use 5WHY, Fishbone and Impact/Effort Matrix
How to draw a Process Map
What are Kaizen, Jidoka, Just-in-time and Heijunka
Pillars of the Toyota Production System
The importance of Standard Work
The possible causes of failure in implementation
How to implement Lean in the Shared Services Center

Who is this for?

Whether you're at the beginning of your career or already working in the Shared Services Center, HR or any other business, this course is for you. At each stage of your career, there is a space for improvement with Lean. Also, if you're a leader and you're looking for a step-by-step plan with clear explanation of its objectives - this is the course for you as well.

What You Need to Know?

No experience needed, you will learn about lean methodology and continuous improvement. This course will equip you in tools that are ready to use in practice.

More details

Description
An introduction to Lean concept and methodology, with ready to use plan on implementing lean in the organization. Focusing on Shared Services and the business, this course provides real-life examples and tools to use in practice. Whether you know something about continuous improvement or it's a new topic for you, upon completion you'll get an understanding and, hopefully, become inspired to analyze and implement the solutions you've come up with. By identifying the problem, brainstorming sessions and team collaboration, the improvement is around the corner. Building lean mindset is a long journey, but without taking the first step - you will not make it happen. Leaders must believe in people, and listen to their ideas and address their needs. It is people who are the core of effective change. Join this course if you'd like to learn about the tools and techniques, or if, as a leader in your organization, you wish to implement lean management to increase the quality of the services you provide. With my knowledge, experience, and passion, I invite you to this course and hope you'll be inspired to implement the know how you'll get into practice. Please do not hesitate to ask questions, actively participate in discussions, or share valuable feedback. Thank you!
Who this course is for:
Whether you're at the beginning of your career or already working in the Shared Services Center, HR or any other business, this course is for you. At each stage of your career, there is a space for improvement with Lean. Also, if you're a leader and you're looking for a step-by-step plan with clear explanation of its objectives - this is the course for you as well.

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Project Management

Lean

Danuta Paszkowska

Instructor's Courses

Born in 1987 in Poland. Obtained master’s in American Studies from University of Gdansk. Studied also English Philology (translations) & Literary Translations (Eng->PL). Taught English in schools and companies for a year. First full time job: International Enrollment Advisor for Walden University (4 years). Currently an HR Support professional, certified Lean Six Sigma yellow belt from AIGPE. Experienced in process mapping, optimizing workflows and customer service on an international level. Author of the soon to be published fantasy novel „Alcon Blue”. People enthusiast - the greatest joy for me is to educate others and see them grow :)

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