Knowledge Management in Salesforce Service Cloud

Focused View

Jarrod Kingston

37:57

73 View

01. Course Overview

01. Course Overview.mp4

01:33

02. Knowledge-centered Support in Salesforce

02. Knowledge-centered Support.mp4

06:22

03. Configuring Salesforce Knowledge.mp4

07:50

03. Knowledge Visibility in Salesforce

04. Data Categories.mp4

08:17

05. Knowledge Permissions and Article Visibility.mp4

07:40

06. Knowledge Components.mp4

06:15

Description

Welcome to Knowledge Management in Salesforce Service Cloud. This course will teach you how to administer, maintain, and utilize Salesforce Knowledge.

What You'll Learn?

Are you preparing to configure Salesforce Knowledge within Salesforce Service Cloud and want to learn how to best configure and maintain it? In this course, Knowledge Management in Salesforce Service Cloud, you’ll learn how to administer, maintain, and use the Knowledge object, Record Types, and data categories. First, you’ll explore configuring Knowledge settings and the Knowledge object. Next, you’ll discover data categories and how to maintain Knowledge visibility and permissions. Finally, you’ll learn how to add Knowledge components within Salesforce App Builder and Experience Cloud. When you’re finished with this course, you’ll have the skills and knowledge of Salesforce Knowledge needed to manage and maintain a knowledge base.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Salesforce

Jarrod Kingston

Instructor's Courses

Jarrod is a Salesforce MVP and VP of Solution Engineering with 7Summits, an IBM Company. He has 12 Salesforce certifications and 10+ years of experience in the support, training, and advancement of Salesforce. He has extensive experience in providing presentations, solution demonstrations and training. Jarrod has a dynamic ability to provide valuable content in an engaging way. Outside of work, Jarrod enjoys woodworking, house remodeling and spending time with his family. He lives in Kansas City and is an avid Jayhawks(#RCJH), Chiefs(#ChiefsKingdom) and Royals(#RaisedRoyal) fan.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.