Knowledge Management Accelerated with Generative AI and ITIL

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Arno Esterhuizen

2:10:16

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1. Introduction

1. Introduction.mp4

02:44

2.1 Knowledge Management Course Materials.pdf

2. Download the Course Materials.html

3. Purpose & Description.mp4

04:30

4. Integration with Value Streams.mp4

01:47

2. Terms & Concepts

1. Absorptive Capacity.mp4

02:54

2. Data & Knowledge Management.mp4

02:53

3. The DIKW Pyramid.mp4

02:14

4. Knowledge Assets and Multi-Base Knowledge Management Environment.mp4

05:18

5. Transforming Raw Data into Wisdom using ChatGPT and the DIKW model.html

6. SECI Model Of Knowledge Dimensions.mp4

05:20

7. Using Gen AI to push the SECI model to the next level.mp4

04:28

8. Converting Tacit Knowledge to Explicit Knowledge using Generative AI.html

9. Data-Driven and Insight-Driven Decisions.mp4

03:14

10. ALOE Techniques for Enhanced Decision-Making.mp4

03:08

11. How Gen AI can enhance ALOE Techniques.mp4

02:18

12. Organizational Learning and Knowledge Management.mp4

04:20

13. Knowledge Management Scope.mp4

03:40

14. Creating and Maintaining Valuable Knowledge.mp4

03:16

15. Effectively Using Information to Enable Decision-Making.mp4

03:25

3. Knowledge Management Processes

1. Processes in Knowledge Management.mp4

03:05

2. Establishing and Maintaining the Knowledge Management Environment.mp4

07:57

3. Knowledge Asset Management Process.mp4

09:40

4. Knowledge Asset Management Process Activities.mp4

09:53

4. Organizations & People

1. Professional IT and Service Management Skills and Competencies.mp4

04:53

2. Knowledge Manager Role Responsibilities.mp4

04:11

3. Knowledge Management Team.mp4

02:53

4. People and Knowledge Management.mp4

03:20

5. Snowdens Knowledge Management Principles.mp4

04:18

6. Consumers and Knowledge Management.mp4

03:20

5. Information & Technology, Partners & Suppliers

1. Information Exchange.mp4

04:44

2. Automation & Tooling.mp4

04:06

3. Partners & Suppliers.mp4

03:31

6. Practice Success Factors

1. Practice Success Factors.mp4

02:16

2. Key Metrics in Knowledge Management.mp4

06:40

Description

Revolutionize Knowledge Management with GenAI tools like ChatGPT and ITIL best practice processes.

What You'll Learn?

Unlock the power of Generative AI tools like ChatGPT to supercharge your Knowledge Management efforts.
Learn how to implement best practice knowledge management in line with the ITIL best practice methodology.
Build and understanding of key Knowledge Management terms like the DIKW pyramid and SECI and how Generative AI like ChatGPT can help.
Learn how to integrate Knowledge Management processes with other processes in your organization.
Learn how Generative AI can drastically improve the accuracy and efficiencies of you company Knowledge bases.

Who is this for?

IT Professionals: Looking to enhance their knowledge management skills using generative AI.

Knowledge Managers: Seeking to integrate AI tools into their knowledge management practices.

Business Analysts: Interested in leveraging AI for improved decision-making and organizational efficiency.

ITIL Practitioners: Wanting to align their knowledge management practices with official ITIL guidelines

Data Scientists: Keen to apply their skills to knowledge management scenarios within organizations.

Organizational Leaders: Aiming to drive innovation and efficiency through advanced knowledge management techniques.

What You Need to Know?

None

ITIL Foundation recommended

More details

Description
In todayâ€™s fast-paced business environment, effective knowledge management is essential for maintaining a competitive edge and fostering innovation. This comprehensive course, â€œBoost Your Knowledge Management with Generative AI,â€ is designed to equip you with the skills and tools needed to transform your knowledge management practices using cutting-edge generative AI technologies.
Throughout this course, you will learn how to leverage generative AI to convert tacit knowledge into explicit knowledge, streamline information sharing, and enhance decision-making processes. We will delve into the principles of the ITIL knowledge management practice, ensuring that your strategies are aligned with industry standards and best practices.
Key topics covered include the SECI model of knowledge creation, techniques for integrating AI tools into your organizationâ€™s knowledge management processes, and methods for capturing and structuring unstructured data from internal social media. You will also explore how AI can support continuous improvement and strategic decision-making within your organization.
This course is ideal for IT professionals, knowledge managers, business analysts, ITIL practitioners, data scientists, and organizational leaders who are eager to harness the power of AI to drive efficiency and innovation. By the end of the course, you will have a solid understanding of how to implement generative AI in your knowledge management practices, ensuring that your organization remains agile, informed, and ahead of the curve. Join me and unlock the potential of generative AI to elevate your knowledge management endeavors.
Who this course is for:
IT Professionals: Looking to enhance their knowledge management skills using generative AI.
Knowledge Managers: Seeking to integrate AI tools into their knowledge management practices.
Business Analysts: Interested in leveraging AI for improved decision-making and organizational efficiency.
ITIL Practitioners: Wanting to align their knowledge management practices with official ITIL guidelines
Data Scientists: Keen to apply their skills to knowledge management scenarios within organizations.
Organizational Leaders: Aiming to drive innovation and efficiency through advanced knowledge management techniques.

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Artificial Intelligence

Arno Esterhuizen

Instructor's Courses

I have more than 25 years experience in the IT industry with more than 7 years in working with and implementing ServiceNow.I am a ServiceNow Certified Implementation Specialist and ITIL Expert certified.Due to my passion for the ServiceNow platform and what can be achieved with it, I enjoy teaching the capabilities.

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