ITIL® 4 Specialist: Create, Deliver and Support (CDS)

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Global Edulink

2:27:17

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1 - Introduction

1 - Introduction.mp4

01:39

2 - Foundation Concepts

2 - Guiding Principles.mp4

18:05

3 - Four Dimensions of Service Management.mp4

18:04

3 - Plan and Build a Service Value Stream

4 - ITIL 4 CDS and the Value Chain Part 1.mp4

20:54

4 - ITIL Practices and their Contribution to CDS Across the Value Stream and SVS

5 - Value Streams Practices.mp4

28:29

6 - Service Design Practice.mp4

10:16

7 - Software Development and Management Practice.mp4

07:48

8 - Deployment Management Practice.mp4

07:28

5 - How to Create Deliver and Support Services

9 - Managing Work as Tickets.mp4

34:34

Description

Mastering ITIL 4 Specialising in Creation, Delivery, and Support

What You'll Learn?

Gain proficiency in creating, delivering, and supporting IT services in alignment with organisational objectives.
Understand the key concepts and principles of ITIL® 4 framework and its application in service management.
Acquire knowledge of the Service Value System (SVS) and its components.
Learn how to manage the transition of new or changed services into production through change management.

Who is this for?

IT Service Managers

IT Service Desk Managers

IT Operations Managers

IT Professionals

Service Delivery Managers

IT Process Owners

IT Consultants

IT Infrastructure Managers

System Administrators

Database Administrators

Quality Analysts

Practitioners

What You Need to Know?

Learners should hold an ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate.

More details

Description
Shape the Future of IT Services
Embark on the ITILÂ® 4 Specialist: Create, Deliver and Support (CDS) journey, a certification widely recognised globally for its comprehensive approach to IT service management. This course offers a detailed exploration of ITILÂ® 4's methodologies, focusing on the practical application of service management principles to align IT services with business objectives.

Key Highlights of the Main Course:
Comprehensive Curriculum: Delve into the essential ITILÂ® 4 CDS concepts, guiding principles, and the service value system in a structured manner.
Business Alignment: Emphasise the integration of IT services with business goals to deliver enhanced organisational value.
Professional Development: Establish a solid foundation for future advancement in ITILÂ® certifications and career growth.

Gain Insight Through the Demo Course:
The Demo course provides a snapshot of the ITILÂ® 4 Specialist: Create, Deliver and Support curriculum, offering participants a taste of the comprehensive learning experience.
The Course Curriculum covers;
Guiding Principles
Four Dimensions of Service Management
ITILÂ® 4 CDS and the Value Chain - Part 1
Value Streams & Practices
Service Design Practice
Software Development and Management Practice
Deployment Management Practice
Managing Work as Tickets

Enrol in the ITILÂ® 4 Specialist: Create, Deliver and Support course offered by Global Edulink and take a significant step towards excellence in IT service management. With unlimited access to course materials, you can progress at your own pace, developing the skills and knowledge necessary to excel in the evolving field of IT services. Start shaping the future of your organisation's IT services today.
Who this course is for:
IT Service Managers
IT Service Desk Managers
IT Operations Managers
IT Professionals
Service Delivery Managers
IT Process Owners
IT Consultants
IT Infrastructure Managers
System Administrators
Database Administrators
Quality Analysts
Practitioners

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ITIL 4 Foundation

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Global Edulink is a leading online learning and training provider. We believe that everyone should have the opportunity to learn, no matter what their situation, which is why we strive to keep our resources cutting edge and easy-to-understand. Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life.

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