ITIL 4 Foundation - Service Value System

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1.Course Overview

01.Course Overview.mp4

01:56

2.Introduction to the ITIL Service Value System - What It Is and Why You Should Know It

02.Introduction.mp4

01:05

03.The Service Value System.mp4

05:02

04.The Concept of Value.mp4

03:30

05.Connecting the Dots with the SVC.mp4

05:01

3.Following the Connections - The Service Value Chain

06.Introduction.mp4

00:59

07.Putting the Pieces Together - The SVC.mp4

01:26

08.Plan, Improve, and Engage.mp4

04:37

09.Design, Obtain Build, and Deliver.mp4

04:51

4.Designing and Transitioning Practices - Get It Right the First Time

10.Introduction.mp4

00:49

11.ITIL Practices and the SVC.mp4

02:57

12.Strategic Planning Practices.mp4

02:24

13.Warranty Practices.mp4

04:51

14.Assets and Configuration.mp4

03:33

15.Release and Deployment.mp4

04:09

5.Operations and the Service Value Chain - Delivering on What You Promised

16.Introduction.mp4

02:29

17.The Service Desk.mp4

04:05

18.Monitoring and Events.mp4

03:29

19.Incidents, Problems, and Service Requests.mp4

07:55

20.Change Control and Service Level Management.mp4

07:02

21.Continual Improvement Model and Practice.mp4

06:07

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ITIL 4 Foundation

Pluralsight

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Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.