ITIL 4 Foundation Certification and Implementation Course

Focused View

Samir Faraj

4:20:37

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1 - Course Introduction

1 - Course Introduction.mp4

01:21

2 - General Information.mp4

03:24

3 - Legal Disclaimer.html

4 - ITIL 4 Foundation Important abbreviations and definitions.html

5 - Industrial Revolution.mp4

02:27

5 - industrial revolution.zip

6 - ITIL History.mp4

01:53

6 - itil history.zip

7 - ITIL 4 Foundation Exam Structure.html

8 - Course Structure.mp4

02:29

2 - Key Concept of Service Management

9 - Key Concepts of Service Management.mp4

00:38

10 - Why We do business.mp4

01:20

11 - 1what is an erp system.zip

11 - 2what is an erp system.zip

11 - GroStore Company.mp4

03:59

12 - 5 of the biggest information technology failures and scares.zip

12 - IT Department.mp4

08:59

12 - the 5 most common it problems businesses face.zip

13 - Complex Relationship.mp4

06:15

14 - Service Value and Value cocreation.mp4

05:30

15 - Service Management.mp4

07:00

16 - Service Provision.mp4

06:11

17 - Service Offering.mp4

04:16

18 - Utility and Warranty.mp4

01:45

19 - End of Section.mp4

00:48

3 - Four Dimensions of Service Management

20 - Four Dimensions Part 1.mp4

03:17

21 - Four Dimensions Part 2.mp4

02:10

22 - Organization and People.mp4

03:09

22 - organizational structure.zip

23 - Information and Technology.mp4

05:39

24 - Partners and Suppliers.mp4

03:31

25 - Value Stream and Processes.mp4

03:16

26 - External Factors.mp4

03:09

27 - Internal and External Factors Recap.mp4

03:11

28 - End of Section.mp4

00:21

4 - Service Value System

29 - Intro to SVS.mp4

01:20

30 - Service Value System.mp4

04:01

31 - SVS Organization Silos.mp4

02:40

32 - End of Section.mp4

00:38

5 - Service Value Chain

33 - Intro to SVC.mp4

01:07

34 - Service Value Chain.mp4

02:47

35 - Engage.mp4

12:51

36 - Plan.mp4

04:57

37 - Design and Transition.mp4

02:08

38 - ObtainBuild.mp4

01:47

39 - Deliver and Support.mp4

02:50

40 - Improve.mp4

01:38

41 - Service Value Chain Summary.mp4

00:48

42 - End of Section.mp4

00:37

6 - ITIL 4 Practices

43 - Intro to Practices.mp4

00:29

44 - ITIL 4 Practices Categories.mp4

01:34

45 - Recall the Purpose of Some Practices.mp4

07:58

46 - ITIL Terms Definitions.mp4

01:01

47 - Practices in Details.mp4

00:24

48 - Continual Improvement.mp4

07:30

49 - Change Enablement.mp4

04:57

50 - Incidnet Management.mp4

06:48

51 - Problem Management.mp4

06:36

52 - Service Desk.mp4

04:52

53 - Service Request Management.mp4

02:42

54 - Service Level Management.mp4

06:07

55 - End of Section.mp4

00:54

7 - Guiding Principles

56 - Guiding Principles Part 1.mp4

05:52

57 - Guiding Principles Part 2.mp4

06:47

58 - End of Section.mp4

00:42

8 - Governance

59 - Govenance in ITIL 4.mp4

03:21

60 - Governance Examples.mp4

02:02

61 - End of Section.mp4

00:35

61 - iso90012015.zip

61 - what is cobit.zip

61 - what is iso 27001.zip

9 - Continual Improvement

62 - Continual Improvement.mp4

01:20

63 - Continual Improvement Model.mp4

03:44

64 - End of Section.mp4

00:32

10 - Complete Scenarios

65 - Create the Value Stream for New Service.mp4

05:56

65 - raci model.zip

66 - New Service Value Stream Step 1.mp4

08:26

67 - New Service Value Stream Step 2.mp4

08:46

68 - New Service Value Stream Step 3.mp4

08:46

69 - New Service Value Stream Step 4.mp4

11:11

69 - what is a kanban board.zip

70 - New Service Value Stream Step 5.mp4

06:52

71 - New Service Value Stream Step 6.mp4

07:46

11 - Mockup Exam

Description

A Step-by-Step Guide for Obtaining Your ITIL 4 Foundation Certification and Developing Your Implementation Capabilities

What You'll Learn?

Explaning ITIL 4, Service Value System, Guiding Principles, Continual Improvement and other components
Understand ITIL 4, its components, and how they work together and separately.
Explain the activities of practices like: Service Desk, Incident Management, Service Request...
ITIL 4 Implementation in Your Organization
Understand ITIL4 Foundation with the continuous improvement.
Establish a Value Stream to Create a New Service

Who is this for?

IT professionals

IT project managers

IT managers

IT project or team members

network operators

business process analysts

IT architects

systems integrators

help desk managers

managed service providers

application developers

T-related positions

More details

Description
Non-affiliation disclaimer: This course is not associated with or endorsed by Axelos.
***See Legal Disclaimer Lecture*

ITIL 4 Foundation and Implementation Course: Elevate Your IT Service Management Skills
Are you prepared to improve your skills in IT service management? Study the ITIL 4 Foundation and Implementation course!
The most recent iteration of the ITIL 4 framework, which offers a more agile and flexible approach to IT service management, is covered in this extensive training program with a lot of examples, scnarions and cases. The fundamental ideas and guidelines of ITIL 4 will be covered, along with how to put them into practice in your company.

All levels of IT professionals, from entry-level to experienced IT service managers, should take the course. Everything you require to enhance your IT service management procedures or get ready for the ITIL 4 Foundation certification exam is covered in this course.

In this course, you will learn about:
How the business and the ITIL 4 service value system align
The interdependence of the four service management dimensions
Other ITIL 4 practices include change management, problem solving, and incident management.
How to Introduce ITIL 4 into Your Business and Measure Its Success
Our knowledgeable instructors will guide you through the material using real-world examples and hands-on exercises.
They have years of experience in IT service management.
Enroll right away to advance your career and learn how to enhance your IT service management procedures.
Who should take this course?**
Students who need to know basics to intermediate about the ITIL framework.
Students who want to learn how their organizations can use the ITIL framework to improve IT service management.
IT professionals and others who work for an organization that uses ITIL and need to understand the framework to help with the ongoing improvement of service.
The ITIL framework is for anyone who is interested in it.
IT Professionals who are looking for the right way to implement ITIL4 practies in their work.
ITIL 4, IT service management, ITIL 4 foundation, ITIL4 foundation, ITIL 4 implementation, ITIL 4 certification, IT service management practices, IT service management skills, IT professionals, ITIL4 foundation course, ITIL 4 foundation course.
Who this course is for:
IT professionals
IT project managers
IT managers
IT project or team members
network operators
business process analysts
IT architects
systems integrators
help desk managers
managed service providers
application developers
T-related positions

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ITIL 4 Foundation

Samir Faraj

Instructor's Courses

I am an ITIL 4 Expert and Strategic Leader with a wealth of experience in optimizing IT functions and leading successful IT projects from start to finish. With a strong technical background and a focus on results, I excel at creating and training cross-functional teams to meet short- and long-term business goals. I have a proven track record of effectively collaborating with cross-functional teams to maximize project resources and manage daily operations, as well as a skill for communicating with senior management to support strategic decision-making. In addition to my IT expertise, I am also proficient in web design, SEO, digital marketing, eCommerce, and social media marketing (including Google AdWords and platforms like Twitter, Facebook, Instagram, and LinkedIn). As a mentor and trainer, I have a passion for providing exceptional IT services that meet or exceed company standards.

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