IT Support Technician Fundementals - Hardware and Software

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Petar Andlar

1:09:14

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1. Introduction

1. Introduction.mp4

01:47

2. Computer Hardware Basics

1. Processor - CPU.mp4

02:05

2. Memory - RAM.mp4

02:12

3. Hard Drive and Solid State Drive.mp4

03:55

4. Graphics Card - GPU.mp4

01:29

5. Motherboard - MBO.mp4

02:56

6. Power Supply - PSU.mp4

02:11

7. Monitor - Display.mp4

02:27

8. Mouse and Keyboard.mp4

00:48

9. Printer.mp4

00:59

10. Cables and connection types.mp4

04:56

11. Summary - PC Parts and Connections.mp4

01:40

12. Basic Hardware Troubleshooting.mp4

08:03

3. Laptop Basics

1. What is a Laptop.mp4

02:18

2. Ways to connect laptop Docking station.mp4

02:34

3. Common Laptop Hardware problems and how to dissasemble Laptop.mp4

07:08

4. Most common LaptopsPCs brands.mp4

02:40

4. Computer Software Basics

1. Operating Systems - Windows, Linux, Mac OS.mp4

01:54

2. Internet browsers - Chrome and Edge.mp4

03:04

3. Office Package.mp4

03:29

4. PDF reader.mp4

02:01

5. Media Player - VLC.mp4

01:17

6. Microsoft Teams.mp4

02:32

7. Programs for file compression.mp4

02:32

8. Snipping Tool.mp4

02:17

Description

Get fundation skills required to become IT support technician

What You'll Learn?

Computer Hardware
Computer Software Basic
Laptop Hardware
Operating System
Cables and connectors
Basic Hardware Troubleshooting
PC-Laptops Brands

Who is this for?

Begginers that want to start career in IT support

What You Need to Know?

No prior experience needed

More details

Description
This course was created to provide the basic knowledge needed to start a career as an IT support technician. You will learn about computer parts, cables, types of connections, basic hardware troubleshooting, most common laptops/pc brands that the company uses, and some basics about operating systems and most used software and how to install it.

By the end of this tutorial, you will have good foundation skills that every IT support technician needs to know and then you will be able to move to more advanced topics like Networking, Active Directory, Cloud Services, Microsoft 365, Servers and more..
You don't need to have any prior knowledge or experience to learn for this course.

Road map:

1. Computer Hardware Basics:
- Intro
- Processor
- Memory
- Hdd/Ssd
- Graphics Card
- Motherboard
- Power Supply
- Monitor
- Mouse and Keyboard
- Printer
2. Cables: HDMI, Display Port, DVI, VGA, Audio, SATA, USB, Ethernet
3. Summary â€“ pc parts and connections
4. Basic Hardware Troubleshooting

5. Laptop Basics:
- What is a laptop
- Parts of the laptop
- How to connect/Docking station
- Common Laptops hardware problems
6. Most Common Brands for business use = pc/ laptops
7. Computer Software Basics:
- Operating Systems
- Chrome
- Office Package
- Adobe Reader
- VLC
- Teams
- Winzip/WinRaR/7 Zip
- Snipping Tool â€“ Screenshots
Who this course is for:
Begginers that want to start career in IT support

User Reviews

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I have more than 7 year’s experience working in IT support. Started as a level 1 engineer on the Helpdesk and never looked back. IT Support is my passion and something that I like to teach others. Creating highly valuable courses my goal is to give back some knowledge that I got from others and make a path for new IT support engineers much easier than it was for me.

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