IT support and troubleshooting

Focused View

IT Cure

4:16:40

7 View

1. Printer and MFP

1. Creating a shared folder for scans.mp4

03:47

2. Setting scanning from the MFP device to a shared folder.mp4

02:16

3. Printer error - spooler problem.mp4

04:04

4. Finding free IP for printer usage.mp4

03:35

5. WSD protocol problem.mp4

01:33

6. Printing over RDP using VPN.mp4

04:56

7. Other examples of printing over VPN.mp4

03:25

8. Sharing a USB printer over VPN.mp4

02:08

9. How to get an inf. file from a typical installation file.mp4

02:46

2. Router

1. Port forwarding.mp4

05:25

2. Scanning router open ports with Zenmap.mp4

03:07

3. Introduction to VPN.mp4

05:40

4. Configuring and testing PPTP VPN.mp4

03:56

5. Configuring and testing L2TPIPsec VPN.mp4

04:00

6. Configuring and testing OpenVPN VPN.mp4

05:15

7. Hardening router security.mp4

05:14

8. Preventing attacks and scans on router.mp4

05:49

9. Country restriction rules.mp4

09:34

10. Quality of service and session limits.mp4

02:19

11. VLAN, routing and network isolating.mp4

03:20

12. Creating VLAN for surveillance.mp4

04:00

3. Active Directory

1. Connecting to the domain and quick and easy user profile moving.mp4

08:12

2. Creating users account policy.mp4

07:37

3. Creating a special admin group with their own password policy.mp4

10:02

4. GPO to log off screens in indle time and CD USB prevention.mp4

06:40

5. Audit access to shared folder.mp4

11:43

6. RDS server quick configuration and granting a special group ability to log in.mp4

04:14

7. GPO hardening RDS server security against insider attack -domain and stand alone.mp4

08:53

4. Remote desktop problems

1. Changing the default RDP port for Windows - connection problem.mp4

01:44

2. RDP blocked by Windows firewall - port opening.mp4

01:39

3. Display, resources, settings problems.mp4

00:49

4. Remote Desktop License problem - MSLicensing renew.mp4

04:31

5. Remote Desktop Freezing issue.mp4

00:55

6. User cannot change an expired password using the Remote Desktop.mp4

02:59

5. Synology NAS (network attached storage)

1. Replacing failed NAS drive - Increase and rebuild RAID array holding data.mp4

03:57

2. Creating a shared folder on the Synology NAS.mp4

01:43

3. Windows Server Backup installation.mp4

00:58

4. System and file backup using Windows Server Backup.mp4

02:34

5. Windows Server Backup using batch script and task scheduler.mp4

05:37

6. BMR Bare metal restore and single file recovery on Windows.mp4

05:02

7. Synology Hyper Backup with batch script - backup example.mp4

12:02

8. Connect to Synology NAS with PuTTY.mp4

04:03

9. Bash script for backup on Synology - adding date to name, auto-remove old copies.mp4

07:51

10. Synology Drive Client for PC backups - file versioning. Users can restore files.mp4

10:53

11. Synology Active Backup for file server.mp4

05:59

12. Synology Active Backup for PC.mp4

09:39

13. Secure and Harden your Synology NAS - Security Advisor, policies, attacks protec.mp4

08:38

6. Tips and handy tools

1. How to get email passwords and settings from the PC.mp4

06:03

2. Automate Brute Force protection on Windows Server using IPBAN.mp4

08:33

3. Batch script creating compressed backups - date as a name, removing old copies.mp4

07:01

Description

Hands-on IT Support: Troubleshooting and everyday helpdesk and admin tasks.

What You'll Learn?

Configuring security inside the Active Directory domain, router, NAS (Network Attached Storage).
Configuring L2TP/IPsec, PPTP, OpenVPN VPNs and redirecting ports on router and inside Windows systems.
Configuring and managing Active Directory, GPOs, Remote Desktop Services, VLANs
Managing network devices like NAS, serwers, routers, printers, MFP.
Creating backup batch scripts for Windows, and Bash scripts for Synology NAS.
Backup servers, system states, folders and files and restoring them using Synology backup tools, System tools, and scripts. Bare metal recovery.
Simple moving users data between workgroup and domain accounts. After Active Directory domain join.
Using tools for restoring forgotten passwords from emails, scanning network and devices.

Who is this for?

For everyone who wants to learn solutions to problems they can face in company computer networks. Administrators, helpdesk employees and anyone interested in this topic.

What You Need to Know?

Basic computer knowledge.

More details

Description
Learn skills that you will need if you want to work as an IT Helpdesk or Administrator. Secure your network, Automate Tasks, be ready for Data Recovery, allow your users to work remotely, solve typical network problems. And sleep well :)

This course is based on my 15 years of experience in the IT world. You can be sure that problems that you will find on this course you will also find on your IT route. Of course, there is only one condition you need to work as a Helpdesk or Administrator.
In these jobs, the time is very precious, and you must believe me: "The more knowledge you will gain, the faster you will fix the problem, the less stress you will get".

Devices used on this course may be different from those that you will face in your company, but their work is similar. On this course, we based on Cisco SG200 Series Smart Switch, Synology NAS and Draytek router models, but for example: Asus, Linksys etc. routers are very similar. NAS devices are also not that different from each other.

Issues related to security are the same. There is a need to block attacked accounts, use strong passwords, give users only those privileges that they need to do their jobs and nothing more. Popular Attacks use similar vectors, and it's good to know what to do to make hackers' life a little bit harder.

If you aren't going to make copies inside your company, that will mean that you are really a "tough girl" or "tough guy". But if you ever change your mind, you can find some proven methods for backup inside this course.

Who this course is for:
For everyone who wants to learn solutions to problems they can face in company computer networks. Administrators, helpdesk employees and anyone interested in this topic.

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Instructor's Courses

ENGHello, I have to offer you courses based on over 15 years of experience in various fields of computer science. Starting from the helpdesk, support for office workers, through administration and security.The courses are created on the basis of various stories so that learning with them is easy and fun :)PLWitaj mam ci do zaoferowania kursy bazujące na ponad 15-letnim doświadczeniu w różnych dziedzinach informatyki. Począwszy od helpdesku, wsparcia pracowników biurowych, poprzez administracje oraz bezpieczeństwo.Kursy tworzone są na podstawie rozmaitych historii tak, aby nauka z nimi była łatwa i przyjemna :)

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