IT Service Management: ISO20000
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4:50:22
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01 - Introduction.mp4
10:27
02 - Core concepts to IT service management.mp4
30:04
03 - Core concepts of quality frameworks.mp4
36:23
04 - Critical terms.mp4
09:22
05 - Review Exercise one.mp4
08:30
06 - Service management system (SMS) general requirements.mp4
33:50
07 - Service design and transition.mp4
15:11
01 - Service delivery processes Part one.mp4
21:27
02 - Services delivery processes Part two.mp4
24:00
03 - Review Exercise two.mp4
04:00
04 - Relationship processes.mp4
18:37
05 - Resolution processes.mp4
20:43
06 - Control processes.mp4
34:59
07 - Review Exercise three.mp4
11:31
08 - Exam tips.mp4
11:18
Description
Learn the core components of ISO/IEC 20000. ISO/IEC 20000 is the first international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). Suzanne Van Hove introduces the core concepts of IT service management, explores critical terms, examines the service-delivery processes, and takes a look at relationship, resolution, and control processes.
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- language english
- Training sessions 15
- duration 4:50:22
- Release Date 2025/02/25
