IT Service Management: ISO/IEC 20000-1

Focused View

2:13:45

137 View

01.01-learning_isoiec_20000.mp4

01:59

01.02-what_this_course_is_about.mp4

02:37

02.01-demystifying_standards.mp4

05:54

02.02-what_is_isoiec_20000.mp4

03:03

02.03-the_isoiec_20000_family_of_documents.mp4

03:47

02.04-evolution_of_isoiec_20000.mp4

03:50

02.05-breakdown_of_the_isoiec_20000_standard.mp4

04:41

03.01-the_service_management_system_(sms)_scope_and_structure.mp4

02:38

03.02-context_of_the_organization.mp4

03:32

03.03-leadership.mp4

03:35

03.04-planning.mp4

03:35

03.05-support_of_the_sms.mp4

06:30

03.06-operation_of_the_sms.mp4

01:31

03.07-performance_evaluation.mp4

03:49

03.08-improvement.mp4

02:04

04.01-focus_on_operation_of_the_sms_clause.mp4

03:29

04.02-use_the_service_portfolio_to_create_value.mp4

09:35

04.03-manage_expectations_with_relationships_and_agreements.mp4

06:38

04.04-balance_supply_and_demand_when_delivering_services.mp4

04:24

04.05-design_build_and_transition_services_and_components.mp4

07:05

04.06-manage_issue_resolution_and_service_fulfillment.mp4

07:03

04.07-address_assurance_risks_to_availability_and_protection.mp4

06:03

05.01-application_of_the_guidance.mp4

05:30

05.02-structure_of_the_guidance.mp4

04:09

05.03-real-world_application_case_study.mp4

10:17

05.04-top_tips_and_tricks.mp4

04:42

06.01-what_it_means_to_be_certified.mp4

04:17

06.02-certification_path.mp4

04:37

07.01-next_steps.mp4

02:51

Description

ISO/IEC 20000-1 is the international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). It defines the best practices for the delivery of services to meet the needs of an organization and its customers, which has become increasingly necessary in today’s ever-evolving business world. Adopting this standard enables your organization to control risks and achieve business benefits and support the continual improvement of service delivery. In this course, instructor Mark Thomas helps you understand the scope, objectives, key terminology and high-level requirements of the ISO/IEC 20000-1 standard, how it is used in a typical IT service provider organization, and the main elements of the certification process, with tips on how you can prepare. Learn how the ISO/IEC 20000-1 provides real, actionable, and valuable guidance on establishing, implementing, maintaining, and continually improving the service management system at your enterprise.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Business Fundamentals

Customer Service

Linkedin Learning

View courses Linkedin Learning

LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.