IT Service Management Foundations: Tools

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Jim Kerrigan

34:47

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01 Introduction

001 Making the right choice for ITSM tools.mp4

01:12

02 Tools Included

001 Why these tools .mp4

01:49

03 Considerations Covered

001 What are the considerations .mp4

01:16

04 Accessible Consideration

001 Accessible.mp4

00:26

002 Notable tool features highlighting ServiceNow.mp4

02:17

05 Auditable Consideration

001 Auditable.mp4

00:58

002 Notable tool features highlighting BMC.mp4

03:42

06 Efficient Consideration

001 Efficient.mp4

00:35

002 Notable tool features highlighting Ivanti.mp4

04:02

07 Functional Consideration

001 Functional.mp4

01:00

002 Notable tool features highlighting EasyVista.mp4

02:18

08 Measureable Consideration

001 Measureable.mp4

00:25

002 Notable tool features highlighting ManageEngine.mp4

02:20

09 Permissive Consideration

001 Permissive.mp4

00:33

002 Notable tool features highlighting ServiceNow.mp4

04:28

10 Reportable Consideration

001 Reportable.mp4

00:21

002 Notable tool features highlighting BMC.mp4

01:42

11 Upgradeable Consideration

001 Upgradeable.mp4

00:27

002 Notable tool features highlighting Freshworks.mp4

03:08

12 Conclusion

001 The broader ITSM tool ecosystem.mp4

00:46

002 Next steps.mp4

01:02

Description

You understand ITSM and ITIL, but how do you make it standard operating procedure at your company? Instructor Jim Kerrigan teaches you about the top ITSM tools available and what to keep in mind when choosing and implementing them. First, Jim goes over which tools and considerations are covered in this course. He discusses which of the selected tools have notable features of accessibility. Knowing who changed what when is the basis of auditability, and Jim talks about which tools excel here. He explains which tools are most efficient. He shows you which tools have the best out-of-the-box functionality, then does the same for measurability. Jim describes which tools handle permission schemes well. He goes into which tools do best with out-of-the-box and custom reports. He discusses which tools preserve your configuration/customization work during upgrades. In conclusion, Jim covers where you can get more information on the tools surveyed in this course.

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IT Networking Fundamentals

Jim Kerrigan

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.