IT Service Management Foundations: Change Management

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Ernest Mueller

1:32:16

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01 Introduction

001 Managing change with minimal pain.mp4

00:56

02 Change Management Fundamentals

001 The Change Challenge.mp4

02:28

002 Change management the key to excellence.mp4

04:13

003 A maze of twisty little processes all alike.mp4

04:41

004 The changing face of change management.mp4

04:01

03 Your Change Control Process

001 Change management overview.mp4

03:42

002 Change management roles.mp4

03:32

003 Prepare the change.mp4

03:26

004 Validate the change.mp4

05:20

005 Request the change.mp4

05:23

006 Approve the change.mp4

05:25

007 Schedule the change.mp4

03:49

008 Communicate the change.mp4

04:35

009 Perform the change.mp4

04:06

010 Track the change.mp4

04:35

011 Review the change.mp4

04:45

012 Challenge Creating your own change management process.mp4

04:32

013 Solution Example change management processes.mp4

03:43

04 Implementing Change Management

001 Starting change management.mp4

04:56

002 Change management antipatterns.mp4

06:34

003 The human cost of change management.mp4

05:04

05 Conclusion

001 Be the change you want to approve.mp4

02:30

Description

In IT, changes are the lifeblood of progress, but uncontrolled, dangerous, or unknown changes can cause chaos. In this course, instructor Ernest Mueller steps through how to create a change management process for your organization that enables high levels of performance and fulfills compliance requirements. Ernest explains how change management is differentiated from, and interacts with, the many other IT service management processes. He covers what ITIL, COBIT, and ISO 27000 have to say about change management. Next, he walks you through the steps, roles, and preparations that you need for a change management process and goes over the importance of testing and validating your changes. He presents a framework to use to bootstrap configuration management in a preexisting environment, then discusses how to manage change while preserving your ability to innovate. Ernest concludes with ways to learn even more on your own and put change management into practice.

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IT Networking Fundamentals

Ernest Mueller

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.