IT Service Management Foundations

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Frederico Aranha

1:28:19

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01 Course Overview

01 Course Overview.MP4

02:19

02 Understanding IT Service Management Key Concepts

02 Course and Module Overview.MP4

06:55

03 What Is IT Service Management.MP4

05:55

04 PESTLE.MP4

06:11

05 Utility and Warranty.MP4

03:26

06 Users and Sponsors.MP4

04:00

07 Risks in ITSM 3m.MP4

02:40

03 Describing Lean IT and Kanban in IT Service Managements

08 Module Overview.MP4

03:52

09 IT Services and Operating Models.MP4

04:04

10 What Is Lean.MP4

05:29

11 General Lean Practices.MP4

04:21

12 Lean Applied to ITSM.MP4

03:26

13 Initiating a Value Stream.MP4

03:48

04 Understanding Agile Service Management

14 Module Overview.MP4

01:48

15 Agile Manifesto Overview.MP4

02:56

16 Value in ITSM.MP4

03:25

17 Incremental ITSM.MP4

04:35

18 Collaboration in ITSM.MP4

03:40

19 Keep It Simple.MP4

02:30

20 Automation in ITSM.MP4

02:16

05 Describing Key Concepts on Value Delivery

21 Module Overview.MP4

01:29

22 What Is Value.MP4

03:16

23 Cost Definition.MP4

02:00

24 Outcomes Versus Outputs.MP4

02:04

25 Course Summary.MP4

01:54

Description

Learn the foundations of contemporary IT service management and take your first steps into the digital age. Understand how today's ITSM is based on Lean and Agile rather than on processes or a rigid service lifecycle structure.

What You'll Learn?

There is a lot to learn about the foundations of contemporary IT service management.

In this course, IT Service Management Foundations, you will start working with ITSM based on an agile mindset, laying the foundation for advanced ITSM approaches for the digital age.

First, you will explore essential concepts relating to IT Services, such as what an IT Service is, and the definition of IT Service Management.
Next, you will discover how contemporary approaches to ITSM were influenced by Lean - the production system developed by Toyota.
Finally, you will understand how the Agile Manifesto became the source for guiding principles to any IT operation.

When you are finished with this course, you will have the skills and knowledge to start creating value streams and to progress in the ITSM Foundations learning path.

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IT Networking Fundamentals

Office Productivity

Frederico Aranha

Instructor's Courses

Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico's specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strategic planning. His volunteer activities are focused on free online education for project managers. His last project, PMP for All, had 25.000 students, 43 sponsors and lasted 3 years online. It was a free online prep course for both PMP and CAPM certifications.

Pluralsight

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Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.