IT Service Desk Careers and Certifications

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Sarah Lean

39:45

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01 - Introduction

01 - IT service desk careers and certifications.mp4

00:52

02 - 1. The IT Service Desk

02 - IT service desk responsibilities.mp4

02:13

03 - IT service desk engineer.mp4

02:27

04 - The first step on the IT career ladder.mp4

01:13

03 - 2. IT Service Desk Technical Skills

05 - Hardware.mp4

02:05

06 - Software.mp4

01:35

07 - General IT skills.mp4

01:13

04 - 3. IT Service Desk Nontechnical Skills

08 - Customer service.mp4

01:34

09 - Communication.mp4

01:11

10 - Time management.mp4

02:04

11 - Problem-solving.mp4

01:25

12 - Business knowledge.mp4

01:53

05 - 4. IT Service Desk Certifications

13 - Certification options.mp4

02:10

14 - Vendor certifications.mp4

01:38

15 - CompTIA certifications.mp4

02:33

16 - Information technology infrastructure library certifications.mp4

01:50

17 - Project management certifications.mp4

02:51

06 - 5. IT Service Desk Career Paths

18 - Service desk career paths.mp4

02:19

19 - IT career paths.mp4

02:07

07 - 6. IT Service Desk Workplace Scenarios

20 - Office based workplace.mp4

01:42

21 - Remote and hybrid workplaces.mp4

02:04

08 - Conclusion

22 - Next steps.mp4

00:46

Description

Are you looking for a new role as an IT professional, or just ready to change up your career? This course provides an ideal foundational mapping of the careers and certifications you can choose from if you’re interested in advancing or moving into an IT service desk career. Join instructor Sarah Lean for an overview of the wide variety of available career paths, regardless of your background, technical training, level of experience, or current skills. From service desk analyst to service desk manager, Sarah helps you understand the shifting role of the service desk in supporting teams across a distributed workforce. Along the way, explore the key certifications related to service desk roles, with up-to-date information on how to choose, prepare for, and obtain the certification that’s best for you.

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Sarah Lean

Instructor's Courses

I am a customer obsessed; results driven IT Professional with over 17 years in the IT industry. I have developed a deep and wide-ranging knowledge of technologies and my focus has been on solving problems, advocating for customers, and stakeholder management. I have experience in varying industries. including the Scotch Whisky industry, commercial call centres, manufacturing, and the arts. In February 2017 I founded the Glasgow Azure User Group (www.gaug.co.uk). In March 2022 I was awarded the Microsoft Most Valuable Professional (MVP) award.

Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.