IT Professional Fundamentals: Software Troubleshooting

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Daniel Lachance

1:37:07

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1. Course Overview

1. Course Overview.mp4

01:16

2. Solving Microsoft Windows OS Issues

01. Module Overview.mp4

01:11

02. Boot Problems.mp4

07:25

03. Demo- Create a Windows Bare Metal Image.mp4

04:49

04. Network Connectivity.mp4

05:32

05. Demo- Solve Shared Folder Access Permissions Issues.mp4

05:44

06. Performance.mp4

06:32

07. OS and Application Crashes.mp4

05:00

08. Demo- Configure a System Restore Point.mp4

03:17

09. Demo- Roll Back a Windows Update.mp4

03:03

10. Module Summary.mp4

01:43

3. Solving Mobile Device Software Issues

1. Module Summary.mp4

00:52

2. Mobile Device Network Connectivity Issues.mp4

06:33

3. Demo- Determine Which Mobile Apps Use the Most Data.mp4

01:36

4. Demo- Configure a Mobile Device Wi-Fi Hotspot.mp4

01:53

5. Mobile Device Power Issues.mp4

02:23

6. Mobile OS and App Issues.mp4

06:01

7. Mobile Device Security.mp4

05:28

8. Module Summary.mp4

00:55

4. Mitigating Malware

1. Module Overview.mp4

00:42

2. Malware Types.mp4

05:48

3. Demo- Configure Anti-malware Scan Settings.mp4

04:24

4. Malware Symptoms.mp4

03:50

5. Demo- Examine a PKI Certificate.mp4

03:30

6. Web Browser Security.mp4

03:35

7. Malware Removal.mp4

03:00

8. Module Summary.mp4

01:05

Description

IT technicians must be proficient not only in hardware troubleshooting, but they must also be able to solve software related problems. This course will teach you approach software issues using a structured approach that minimizes downtime.

What You'll Learn?

The complexity and diversity of modern operating systems, software components, and apps means a higher probability of problems arising with software. In this course, IT Professional Fundamentals: Software Troubleshooting, you’ll learn to identify and quickly resolve software and security related issues. First, you’ll explore how to resolve problems related to the Microsoft Windows operating system. Next, you’ll discover how to resolve problems related to mobile device software. Finally, you’ll learn how to deal with common security problems and mitigate malware infections. When you’re finished with this course, you’ll have the skills and knowledge of software troubleshooting needed to quickly resolve software-related problems when they arise.

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Software Engineering

Software Architecture

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Daniel Lachance

Instructor's Courses

Daniel Lachance, CompTIA Security+, CompTIA A+®, CompTIA Network+®, CompTIA Server+, CompTIA Cloud Essentials, MCITP, MCTS, MCSA, is the owner of Lachance IT Consulting Inc. He is the author of the CompTIA Server+ Certification All-in-One Exam Guide, CompTIA Cloud Essentials Certification Study Guide, and co-author of CompTIA Security+ Certification Practice Exams. Mr. Lachance is an experienced trainer having delivered IT training in Canada and the Caribbean since the 1990s on topics ranging from various Microsoft products including Visual Basic, Hyper-V and System Center Configuration Manager, as well as other products including UNIX, Linux, Novell and IBM Notes, and Domino. Dan has further experience with Microsoft Azure, Amazon Web Services, Google G Suite, and Linux.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.