IT Governance and Management: First Steps

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Chris Ward

41:41

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01. Course Overview

01. Course Overview.mp4

01:30

02. Introducing the World of IT and Digital Transformation

01. Introducing ITSM.mp4

04:05

02. The World of Digital Transformation.mp4

04:43

03. Building the Backbone of a Framework. IT Governance and ITSM

01. Building a Backbone.mp4

01:02

02. Governing Your IT Services.mp4

03:53

03. Defining Terms. What Is ITSM About.mp4

05:51

04. Speed and Accuracy. Introducing Business Agility to Project Management

01. You Cant Have It All.mp4

01:03

02. What Is Agility and How Does Project Management Help-.mp4

04:51

03. Waterfall vs. Agile.mp4

04:10

05. Whos Running This Show. Key Standards and Institutions

01. Key Standards and Institutions.mp4

01:27

02. ITIL and COBIT.mp4

03:55

03. PMI, SIAM, and ISO.mp4

05:11

Description

Everyone involved in IT from the operational level to strategic management level should understand the need for IT Governance and IT Service Management. This course takes learners through the basic concepts and frameworks available.

What You'll Learn?

Understanding the need for IT Governance and IT Service Management is crucial, however, with all of the certifications and frameworks out there, where do you direct your training and learning in this field? In this course, IT Governance and Management: First Steps, you will learn foundational knowledge of what IT Governance and IT Service Management is all about. First, you will learn about the world of IT and digital transformation. Next, you will discover what people mean about business agility and how project management helps organizations in ITSM. Finally, you will explore the most popular standards and frameworks in IT Service Management and IT Governance. When you’re finished with this course, you will have the skills and knowledge needed to continue your journey in taking your organization further in the world of digital transformation and IT Governance.

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IT Networking Fundamentals

Chris Ward

Instructor's Courses

Chris Ward has always loved teaching people cool stuff. He graduated with a degree in radio and television production with a minor in theater in order to be a better communicator. While teaching at the Arizona Radio and Television Broadcasting Academy, Chris was able to do voiceover work at a technical training company specializing in live online classes in Microsoft, Cisco, and Comptia technologies. Over the years, he became one of the top virtual instructors at several training companies, while also speaking at many tech and training conferences. Chris specializes in project management and ITIL these days, while also doing his best to be a good husband and father.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.