Introduction to Customer Success in modern B2B SaaS Business

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Leopold Holstein,Felix Benscheid

30:13

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1 - Introduction

1 - Customer-Success-Module-1.pdf

1 - Introduction.mp4

05:00

2 - Summary.mp4

00:30

2 - The Customer Journey in B2B SaaS

3 - Customer Journey.mp4

04:53

3 - Customer-Success-Module-2.pdf

4 - Summary.mp4

00:48

3 - Developing a customer success plan

5 - Customer-Success-Module-3.pdf

5 - Developing a customer success plan.mp4

04:50

4 - Customer Onboarding and Adoption

6 - Customer Onboarding and Adoption.mp4

04:52

6 - Customer-Success-Module-4.pdf

7 - Summary.mp4

00:28

5 - Customer Retention

8 - Customer Retention.mp4

04:51

8 - Customer-Success-Module-5.pdf

9 - Summary.mp4

00:27

6 - Building a customer centric culture

10 - Building a customer centric culture.mp4

03:34

10 - Customer-Success-Module-6.pdf

10 - Elearning-reading-document.pdf

Description

Introducing the major concepts behind customer success - focusing on B2B SaaS environments

What You'll Learn?

What is Customer Success
The Customer Journey
The importance of Customer Success
Important Customer Success KPI's and Metrics
Customer Onboarding and Adoption
Customer Retention and Expansion
Building a Customer-Centric Culture

Who is this for?

Everyone eager to improve customer success

Customer success managers of B2B SaaS Business

Start-up founders

What You Need to Know?

No Customer Success Experience Needed - You will learn everything you need to know

Be curious

Put the customer customer first

More details

Description
"Introduction to Customer Success in modern B2B SaaS Business" is an immersive online course crafted to empower professionals with the expertise required to thrive in the ever-evolving landscape of B2B customer success within the SaaS industry.
Kicking off with a comprehensive exploration of customer success, learners embark on a journey through its evolution and pivotal role in B2B SaaS enterprises, unraveling key metrics and KPIs crucial for performance evaluation. The course navigates through the intricate terrain of the customer journey, spotlighting the importance of pinpointing pain points and nurturing proactive engagement.
Participants are guided through the art of devising a robust customer success strategy, from customer segmentation and SMART goal setting to the meticulous crafting of tailored success plans. Vital topics such as onboarding, adoption, retention, and expansion strategies are dissected, underscoring the paramount significance of fostering enduring customer relationships.
Furthermore, the course delves into the imperative of cultivating a customer-centric culture, shedding light on prevalent challenges and furnishing actionable insights to instill and perpetuate a culture deeply entrenched in customer satisfaction and success. Through engaging modules, real-world case studies, and interactive discussions, learners emerge equipped with the prowess to spearhead customer success initiatives and propel their organizations towards unparalleled growth and prosperity in the competitive B2B SaaS arena.
Who this course is for:
Everyone eager to improve customer success
Customer success managers of B2B SaaS Business
Start-up founders

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Customer Success Management

Leopold Holstein

Instructor's Courses

Meet Leopold Holstein, an industry expert in B2B SaaS, Customer Success, venture building, and scaling. With a rich background as both a consultant and a venture architect, Leopold brings a wealth of experience to the e-learning platform.His passion for entrepreneurship led him to become a venture architect, conceptualizing and founding several ventures that have made significant impacts in their respective industries.As the founder of VENMATE, Leopold has been at the forefront of empowering businesses with innovative solutions and strategies to thrive in the dynamic landscape of B2B SaaS. His deep understanding of Customer Success has enabled him to guide numerous companies in building strong customer relationships and driving sustainable growth.In addition to his hands-on experience, Leopold is also a dedicated educator, committed to sharing his knowledge and insights with aspiring professionals in the tech industry. Through his engaging teaching style and practical approach, Leopold equips learners with the tools and strategies they need to succeed in today's competitive market.Join in on this e-learning journey to gain invaluable insights into Customer Success in B2B SaaS. Whether you're a seasoned professional or just starting out, this course will inspire and empower you to achieve your goals in CS.

Felix Benscheid

Instructor's Courses

Hi, I am Felix and I am a passionated entrepreneur and customer success expert. I am the co-founder of the Start-up VENMATE. VENMATE is a Customer Success SaaS solution that digitizes and automates CSM processes and enables CS Managers to become experts in their filed. In the past, I have been working in management consulting and corporate venture building for many years. Bringing expertise from consulting companies on their Revenue Practices (including CSM) theoretically, but also building up ventures from scratch and in this process building their entire operations processes and teams.

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