Integrating IT Service Management into Ansible Network Workflows

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Christopher Hart

3:53:09

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1 - Course Overview

1. Course Overview.mp4

02:04

2 - Basic ITSM Tasks with Ansible in ServiceNow ITSM

1. Module & Environment Overview.mp4

08:35

2. Demo - Install ServiceNow ITSM Ansible Collection.mp4

03:29

3. Demo - Configure Ansible User Account & Email Notifications in ServiceNow ITSM.mp4

06:04

4. Demo - Open, Close, & Update Problems with Ansible.mp4

08:10

5. Demo - Open, Close, & Update Incidents with Ansible.mp4

05:00

6. Demo - Open, Close, & Update Change Requests with Ansible.mp4

06:05

7. Module Summary.mp4

01:12

3 - Automate Network Configuration with Ansible in ServiceNow ITSM

1. Module Overview.mp4

02:22

2. Demo - Fetch New Change Requests with Ansible.mp4

14:26

3. Demo - Apply Simple Network Configuration through Ansible with Change Requests.mp4

09:59

4. Demo - Update Change Request with Information through Ansible.mp4

06:33

5. Demo - Apply Complex Network Configuration through Ansible with Change Requests.mp4

05:37

6. Module Summary.mp4

01:06

4 - Automate Network Troubleshooting with Ansible in ServiceNow ITSM

1. Module Overview.mp4

02:29

2. Demo - Create Webhook Connection in ServiceNow.mp4

04:49

3. Demo - Create Webhook Receiver for Ansible Automation with FastAPI.mp4

11:19

4. Demo - Basic Automatic Incident Troubleshooting with Ansible.mp4

08:39

5. Demo - Advanced Automatic Incident Troubleshooting with Ansible.mp4

07:09

6. Demo - Automatic Incident Resolution with Ansible.mp4

09:40

7. Module Summary.mp4

02:02

5 - Basic ITSM Tasks with Ansible in Jira ITSM

1. Module Overview.mp4

01:11

2. Demo - Install Jira ITSM Ansible Collection.mp4

03:48

3. Demo - Create Jira ITSM API Key & Enable Email Notifications.mp4

03:16

4. Demo - Open, Close, & Update Problems with Ansible.mp4

11:03

5. Demo - Open, Close, & Update Incidents with Ansible.mp4

03:09

6. Demo - Open, Close, & Update Change Requests with Ansible.mp4

03:56

7. Module Summary.mp4

01:14

6 - Automate Network Configuration with Ansible in Jira ITSM

1. Module Overview.mp4

02:20

2. Demo - Fetch New Change Requests with Ansible.mp4

13:27

3. Demo - Apply Simple Network Configuration through Ansible with Change Requests.mp4

05:55

4. Demo - Update Change Request with Information through Ansible.mp4

05:55

5. Demo - Apply Complex Network Configuration through Ansible with Change Requests.mp4

06:16

6. Module Summary.mp4

01:00

7 - Automate Network Troubleshooting with Ansible in Jira ITSM

1. Module Overview.mp4

02:24

2. Demo - Create Webhook Connection in Jira.mp4

03:20

3. Demo - Create Webhook Receiver for Ansible Automation with FastAPI.mp4

10:43

4. Demo - Basic Automatic Incident Troubleshooting with Ansible.mp4

08:17

5. Demo - Advanced Automatic Incident Troubleshooting with Ansible.mp4

06:36

6. Demo - Automatic Incident Resolution with Ansible.mp4

09:29

7. Module Summary.mp4

02:00

8. Course Summary & Final Thoughts.mp4

01:01

Exercise Files

ansible-network-workflows-integrating-it-service-management.zip

Description

Ansible orchestration can serve as the “glue” between platforms, fully automating workflows from end to end. This course will teach you how to create integrations between network automation and common IT Service Management tools.

What You'll Learn?

The application of DevOps principles to IT operations is becoming more common every day. Similarly, business expectations of the modern IT department continue to increase, especially for support teams. Customers demand continuous progress on and rapid resolution of support tickets, causing business management to wage a never-ending war on support metrics like Mean Time To Resolution (MTTR) and First Response Time (FRT).

In this course, Integrating IT Service Management into Ansible Network Workflows, you will learn how to interact with ServiceNow and Jira ITSM platforms with Ansible.

First, you will discover Ansible IT automation and orchestration platform and how it can help IT operations and support teams meet these demands by facilitating automation between IT Service Management (ITSM) tools and network automation

Next, you will learn how to automatically apply basic configuration changes to your network automatically based upon information in each ITSM’s change request tracking mechanism.

Finally, you will explore how to automatically troubleshoot and resolve basic networking issues based upon problems filed within both ITSM platforms.

When you are finished with this course, you will be able to create Ansible automation that automates basic ITSM tasks within ServiceNow and Jira. This foundational knowledge enables you to create more complex automation that automates workflows from end-to-end.

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Ansible

Christopher Hart

Instructor's Courses

Christopher Hart is a Technical Consulting Engineer for Cisco specialized in enterprise and data center network solutions. Christopher continuously hones his Python software development skills and advocates for automation-first mindsets and DevOps principles. Christopher enjoys producing technical documentation and training, publishing over a dozen articles for Cisco and speaking at Cisco Live 2021. Christopher holds a Bachelor's of Science in Industrial Technology from East Carolina University.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.