Sanjeev NC

A generalist, by default. I truly believe in the generalist vision and I'm working on building a wide array of skills in the first 10 years of my career. I started my career in customer support, then transitioned into sales, then moved into marketing and now a product manager. I started selling when I was in support, started speaking at conferences when I was in sales and started building products when I was in marketing. The transition was natural.I've also worked with Make a Difference for over 3 years and  gained experience on leadership, team management and training. I'm currently on a path to build ITSM expertise for me to be able to consult better.I want to change the way technology is being supported right now and I believe that I will one day make a team of Customer Experience Engineers whose prime focus would actually be to focus on great customer experience rather than their individual role(Sales, Pre Sales, Support, Marketing or Success).