Sanem Aydın Yayla

I am an IT Professional with +25 years of professional experience as an IT Channel Manager. With over +25 years of experience in the IT divisions at Telco and the Finance sector, I have developed a strong foundation and a deep understanding of Digital Channels. Throughout my career, I have had the privilege of working with diverse teams, leading projects, and delivering exceptional results I completed my graduate degree in Economics (İstanbul)  and my postgraduate degree in Master of Business (Australia). At the moment, I have been studying Computer Programming.  You may see some of my awards: - The first Call Steering enabled IVR channel in Turkey in 2011. - The first Full Speech-enabled IVR channel in Turkey in 2015 - The winner of the 2015 Contact Center Worlds Top Performers Awards in the world contest. - The project manager of the Voice Verification system with 16 million voice prints (the world record) - The winner of the 2009 Contact Center World Top Performers Awards in the world.I am genuinely excited about joining Udemy as an instructor and contributing to Udemy users in their self-improvement journey. I am confident that my technical skills, experience, and passion for learning lifetime.Respectfully,Sanem Aydın Yayla