Paolo Papandrea

Welcome to the profile of a seasoned professional with two decades of invaluable experience in diverse operational roles!Having navigated through the intricacies of four multinational Business Process Outsourcing (BPO) giants and two prominent players in the dynamic IT industry, I bring a wealth of practical knowledge and insights.Equipped with a Project Management Certification and a Six Sigma Green Belt certification, I've successfully managed projects of varying complexities.Join me on this learning journey where I'll not only share the theoretical foundations of the Call Center Industry but also provide practical insights drawn from real-world scenarios.