Mike Fine

Leading expert on product development, quality, sales, testing, customer validation, service and customer experience. Extensive sales experience and expert in customer relationship management. Have spent more than 25 years involved in test programs and have conducted thousands of projects. Extensive project and management experience. Author of three books including the only one on the subject of beta testing, "Beta Testing for Better Software." Strong advocate for the customer and expert on delivering top quality customer service. • More than 25 years of management experience • Partnered to found a SaaS business which has been in operation since 2001 • Conducted and managed more than 1000 projects • Inventor of two U.S. patents • Accomplished author of three books and numerous magazine articles • Strong background in customer service, sales, customer interaction and service management • Extensive experience in Quality Systems including ISO 9001 • Diversified expertise in all technologies • World traveler. Lived abroad in both Paris, France (3 Years) and Bangkok, Thailand (2 years) • Advanced experience and knowledge in IT and web programming • Extensive expertise in all forms of technology Specialties: • Management • Customer Validation • Testing • Sales and Sales Engineering • Customer Service and Customer Experience • SaaS and Cloud Computing • Writing and Editing • Project and Program Management • Quality Assurance • Product Test and Human Factors • Advanced and Broad Technology Background