Marlene Chism

We work with senior leaders who want to build drama-free cultures that drive growth and reduce costly mistakes. Almost every costly mistake in organizations can be traced back to a conversation that needed to happen, but did not happen. A culture of avoidance can be recognized by signs such as turnover, lawsuits, tragic accidents, and health issues related to stress. The bottom Line: Drama is costly to the organization and stressful to both leaders and employees. Without enough conflict capacity, leaders are unequipped to initiate conversations that get results. They unconsciously create cultures of avoidance and a ripple effect that can only be stopped with “enlightened accountability.” We often say “The avoided conversation tomorrow becomes the lawsuit of your future,” and “To change the culture you must change the conversation.” With over two decades of experience in organizations such as healthcare, manufacturing, education and public safety, Marlene Chism is the leading authority on identifying and stopping workplace drama that hampers productivity and effectiveness and helping leaders get results through others. Books include Stop Workplace Drama, (Wiley 2019); No-Drama Leadership (Bibliomotion 2015); and Stop Drama in Your Healthcare Organization (Greenbranch 2018). Services include consulting, executive coaching, and executive education. To schedule a complimentary consult to explore working with Marlene Chism Inc. email at [email protected]