Markus Grupp (he/him)

I have held leadership roles in experience, product, and service design at Fortune 500 companies, leading design firms, and start-ups in Europe and Canada. Over the past decade, my teams and I have designed and delivered great customer and employee experiences by embedding human-centred design practices in large enterprises (and stumbling a lot along the way), including Indigo, TELUS, Rogers Communications and Orange/ France Telecom.