Dr. Suzanne Van Hove

Dr. Van Hove is an ITIL Expert with over 20 years experience in IT Service Management.  She was named one of the Top 25 Thought Leaders in the world in the most recent HDI Survey.  She is the Convenor for the work group that creates and maintains the ISO/IEC 20000 series of standards and one of the lead authors of VeriSM.  She has been awarded the itSMF USA's Lifetime Achievement Award and has trained over 10,000 students in ITIL, ISO 20000, COBIT and VeriSM Globally.  In addition to consulting and teaching courses for major corporations and institutions, Suzanne also teaches Service Management principles at several universities around the globe.