Jamie Grettum

Experienced Salesforce Trainer, Coach, and Business Analyst. I am a certified Salesforce Admin. I help clients configure Salesforce and teach their users to use it. Salesforce.com: * CBT Nuggets Trainer for Salesforce Admin and End-User courses * Salesforce trainer for Classic and Lightning versions for all industries * Business Analyst for salesforce.com: Capture and analyze business requirements for users of salesforce.com * Synthesize requirements and parlay them into configuration specs for an admin to follow * Design the operational processes used in conjunction with your salesforce installation * Presented two sessions at Dreamforce 13 "Change Management Strategies for Ongoing Success," See the project info below for link to the recording on youtube. * Presented at Dreamforce 11 "Training and Support for Success." Strategic Consulting and Support: * Staff Retreats or Board Retreat facilitation to capture and synthesize goals and strategic action plans * Managing Change: Partner with you to design your change process and create the plan to lead your people through a transition. * Virtually Great! Webinars for Virtual Managers: Practical strategies to manage people, teams, and meetings in a virtual environment. * Benchmarking on virtual classroom design, virtual facilitation strategies, and virtual classroom technologies.