Richard Chua

Specialties: Training and Consulting for Operational Excellence, Design for Six Sigma (DFSS), Six Sigma (DMAIC) and Lean Six Sigma (trained and coached executives, champions, thousands of yellow, green & black belts, and over 100 master black belts worldwide, to successful certification), Lean Transformation, Strategic Planning & Deployment, Performance Management, Quality Systems & Audits, Quality Design, Improvement & Control; Value Stream Management, WorkOuts/Kaizen/Rapid Improvement Events, Root Cause Analysis; Operations Management, Change Management, Business Analysis, Project Management and High Performance Teams. Dr. Chua is a practicing Certified Master Black Belt Trainer and Coach, for over 20 years. Industries include: Services -- insurance, financial, healthcare, IT, hospitality/cruise, telecommunications, call centers, regulated utilities, consulting, professional services and others. Manufacturing -- food processing, chemical, biotech, pharmaceuticals, medical devices, pulp & paper, housing products, textile, automotive, aerospace, defense, electronics, industrial products and others. Professor and Faculty Lead (Operations Management) teaching in the Jack Welch Executive MBA Program, Jack Welch Management Institute (JWMI) at Strayer University. Dr. Chua was awarded the JWMI Fall 2014 Outstanding Adjunct Faculty Award and the JWMI Full Time Faculty Award for Winter 2018.