Improve your Business English: English for Customer Service

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Aidan Toomey

5:41:18

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1. Introduction

1. How to do the Course.mp4

03:27

2.1 PDF Udemy customer care good introductions.pdf

2. Be Prepared to know the answer to these Twelve Questions.mp4

08:26

2. Telephoning to ensure Customer Care

1.1 pdf DONE udemy telephone tips intro-2.pdf

1. Six Telephoning Tips for Success.mp4

05:30

2.1 pdf Done Udemy Customer Care Telephone phrases.pdf

2. Telephoning Phrases.mp4

19:06

3.1 pdf Done Udemy Customer Care telephone activity one.pdf

3. Activity to Complete Telephone Dialogue.mp4

04:32

4. Completed Telephone Dialogue.mp4

02:07

5. Activity to complete Telephone Dialogue.mp4

04:23

6. Completed Telephone Dialogue.mp4

02:42

7. A Poorly Handled Telephone Conversation.mp4

03:20

8. An Effective and Efficient Telephone Conversation.mp4

02:21

9. Activity to Choose Customer-Friendly Sentences.mp4

07:28

10. Activity to Rearrange the Telephone Dialogue.mp4

06:27

11. Completed Telephone Dialogue.mp4

02:15

12. A Professional and Customer-Friendly Dialogue.mp4

03:53

3. Writing to Ensure Customer Care

1.1 pdf DONE udemy writing 5 tips intro.pdf

1. The Five Cs of Customer Care Writing.mp4

02:09

2.1 pdf DONE Udemy Customer Care writing phrases.pdf

2. Writing Phrases.mp4

09:40

3. Activity on Formal and Informal Writing.mp4

04:29

4. Activity to Identify Email Types.mp4

07:12

5. Activity to Answer Questions.mp4

04:31

6. Activity to make Writing Phrases.mp4

03:46

7. Activity to Complete an Email.mp4

05:02

8. Completed Email Correspondence.mp4

02:24

9. Email Correspondence about a Delivery.mp4

01:38

10. Email Correspondence about a Refund.mp4

01:45

11. Email Correspondence to Help Find a Solution.mp4

01:46

4. Dealing with Problems and Complaints

1.1 pdf DONE udemy customer care problems complaints tips.pdf

1. Nine Tips to Success.mp4

05:03

2.1 pdf DONE-Udemy Customer Care complaints handle phrases.pdf

2. Problems and Complaints Phrases.mp4

10:36

3. Activity to complete Complaints Dialogue.mp4

10:59

4. Completed Complaints Dialogue.mp4

03:24

5. Activity to Complete Complaints Dialogue (Phone).mp4

08:00

6. Completed Complaints Dialogue (Phone).mp4

03:44

7. Activity to Complete Complaints Dialogue (Writing).mp4

04:07

8. Completed Complaints Dialogue (Writing).mp4

02:06

9. Response to a Complaint Dialogue (Writing).mp4

02:04

10. Activity to Complete a Flowchart.mp4

08:56

5. Basic Socialising to ensure Customer Care

1.1 pdf DONE Udemy Customer Care basic socialising phrases.pdf

1. Basic Socialising Phrases.mp4

07:49

2. Activity to Complete Basic Socialising Dialogue.mp4

08:23

3. Completed Basic Socialising Dialogue.mp4

03:27

6. Customer Meetings

1.1 pdf DONE Udemy Customer Care Meetings Phrases.pdf

1. Customer Meetings Phrases.mp4

05:14

2. Activity to Complete Customer Meeting Dialogue.mp4

11:29

3. Completed Customer Meeting Dialogue.mp4

06:06

7. Trade Fairs, Exhibition and Events

1.1 pdf DONE Udemy Customer Care exhibition phrases.pdf

1. Phrases for Trade Fairs, Exhibitions and Events.mp4

07:13

2. Activity to Complete Exhibition Dialogue.mp4

11:14

3. Completed Exhibition Dialogue.mp4

03:02

4. Activity to Complete Trade Fair Dialogue.mp4

11:05

5. Completed Trade Fair Dialogue.mp4

02:56

8. Call Centres

1.1 PDF DONE udemy call centre tips intro.pdf

1. Eleven Call Centre Tips for Success.mp4

07:27

2.1 pdf DONE A Udemy Customer Care Call Centre Phrases.pdf

2. Call Centre Phrases.mp4

16:59

3. Activity to make Call Centre Phrases.mp4

07:25

4. Activity on Response to Questions and Requests.mp4

08:51

5. Activity to Change Call Centre Dialogue.mp4

06:57

6. Completed Call Centre Dialogue.mp4

02:32

7. Activity to make Call Centre Phrases.mp4

07:34

8. Dialogue - Technical Solution for Customer.mp4

03:41

9. Dialogue - Billing Solution for Customer.mp4

03:15

9. QUIZ

1.1 pdf UDEMY QUIZ CUSTOMER SERVICE.pdf

1. Activity to Test Yourself. 25 Quiz Questions..mp4

19:21

Description

Learn 400+ Essential Phrases. Transform Your Business English for superior customer service in this ESL course!

What You'll Learn?

Master over 600 phrases for dealing with customers effectively and professionally
Learn many expressions for handling a variety of Customer Service situations
Speak confidently in English to customers
Business English skills
Business English vocabulary
Useful tips on dealing with customers
Use empathetic language to create a connection with customers
Improve your customer service skills using a wider variety of English
Speak English more naturally by using a variety of words and structures

Who is this for?

Non-native English speakers working in Customer Service

This course is not for native English speakers

Students studying IELTS, BEC (Business English Certificate) or an MBA.

What You Need to Know?

A basic understanding of customer service

The ability to understand some spoken English without help

A desire to know Business English language and phrases

More details

Description
WHY SHOULDÂ YOUÂ ENROLÂ ON THEÂ 'Master Communication with Customers using Business English?'
The quality of your customer service is an essential factor in the success of your companyâ€™s product or service. Keeping customers long-term builds trust and gives them what they need or want. You are providing valuable solutions to your customers for their problems.
In this day and age, Customer Care is so critical. It's evident in all professions. For example, you could be an Engineer, but you're expected to have customers and to help them effectively and professionally. You're expected to demonstrate strong communication skills.
What's clear is that most companies nowadays require that their staff have excellent customer service skills. Your boss wants to see that you have a unified command of Business English for customer service purposes.
Language skills are essential for customer communication. You need to know how to get relevant information from your customers to provide excellent service addressing their needs. But, you might be a non-native speaker unfamiliar with the language of helping them.
You may also have to deal with a problematic customer, especially when using your second language. Expressing yourself quickly and resolving the customer's problem can be daunting. At the same time, you must remain calm, show empathy, and maintain professionalism.
Clear communication is vital. You need to understand what your customer is looking for from you. You should be able to communicate effectively with your customer. This will help you avoid any situations involving miscommunication involving customer expectations.
To overcome these obstacles, ENROLÂ TODAY on the... 'MASTERÂ COMMUNICATIONÂ WITHÂ CUSTOMERSÂ USINGÂ BUSINESSÂ ENGLISH' course.

ABOUTÂ THISÂ COURSE
It's the most detailed and comprehensive Business English for Customer Service course available.
It covers all communication channels of telephoning in call centres, general telephoning, videoconferencing, face-to-face conversations and writing. Every workplace scenario imaginable is covered.
If you work or are about to work in a customer service environment, this is the course for you. For example, you could work in Human Resources/Personnel/Engineering/Accountancy/Finance/Information Technology/Production/Purchasing/Sales and Marketing. You might also be a student studying IELTS, BEC (Business English Certificate) or an MBA with a view to a career in customer care.
I designed this course to give you confidence so that you can help customers using professional, effective and efficient Business English.
The course covers Business English for Customer Service Communication Skills :-
When dealing with problems and complaints.
When writing.
When socialising.
When telephoning. (What is good phone etiquette?)
When meeting customers face-to-face.
In public (when providing a service.)
In Call Centres.
In the office.
At Trade Fairs, Exhibitions and Events.
Over videoconferencing.
When working in the hospitality sector.

POWERFULÂ LEARNING

This course is meant for non-native English speakers who deal with English-speaking customers daily. You will improve your communication skills and learn over 600 commonly used English phrases.
Alongside this, IÂ provide you with helpful tips.
Each lesson is designed to give you confidence and prepare you for dealing with customers professionally using English. The course learning is activity-based, meaning you will be doing lots of fun, engaging, challenging and interactive activities.Â The course falls under the category of Business English.
You will see user-friendly presentation slides and videos in my lessons. These are designed to a very high standard with thought and clarity so that the information conveyed is clear and simple.
Each lesson focuses on a single aspect of a particular skill. You can go at your own pace and should take your time, with lots of practice between sections. Replaying each lesson is highly recommended.
I also offer more than just a COMPLETE curriculum.
Get access to Q+A instructor feedback with any questions you have during your studies.
I canâ€™t wait to help you improve your Business English skills.
Sign up now, and supercharge your Customer Service Business English fluency.

FEEDBACK
Here's what students have had to say about this fantastic course:-
"I found the course to help me with my customer service English as I struggle with my business English before this! Really helpful and useful advice. I will be using the lessons and pay more attention to things such as the tone of my voice when presenting. Aidan is a brilliant teacher who speaks very clearly and slowly for me to understand, all of the lessons are full of interesting information that really helps me towards gaining confidence in my business English skills."
"The course was very comprehensive and easy to understand. The teacher made sure that they are giving the information in a way that won't make me confused. Thank you so much for this great course!"
"I do customer service and I need to grow. This course is easy to use, and the teacher explains everything well. It has everything I need to grow for my job. It is giving me more confidence with my English."
"Excellent course. Well paced and very easy to follow. Love the slides as they keep the content very interesting."

ABOUTÂ THEÂ INSTRUCTOR
Aidan Toomey comes from England. He's a professional Business English Language Teacher with a Bachelor's Degree in Communications and TEFL qualifications. He has taught thousands of happy English Language students for 10 years worldwide in Spain, Ireland, Vietnam, Thailand, China, Portugal, Russia and Hungary.
As well as teaching, he has worked for 20 years in the International Corporate world, enjoying various essential roles, delivering training and presentations, developing policy and working with International Partners.
He runs websites for Business English language teachers and Business English language students.
Who this course is for:
Non-native English speakers working in Customer Service
This course is not for native English speakers
Students studying IELTS, BEC (Business English Certificate) or an MBA.

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Business English

Aidan Toomey

Instructor's Courses

I'm a professional Business English Language Teacher with a Bachelors Degree in Communications. I'm also a native English speaker from England with TEFL qualifications.I worked for 20 years in the International Corporate world enjoying various essential roles, delivering training and presentations, developing policy and working with International Partners.I’ve taught thousands of English Language students for many years, all over the world, including Spain, Ireland, Vietnam, Thailand, China, Portugal, Russia and Hungary.

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Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.