How to Resolve Conflicts

Focused View

TJ Guttormsen

52:30

0 View

01 - A few words about the course.mp4

03:24

02 - The three rules - Stick to the case, be respectful, dont project.mp4

04:12

03 - Beware underlying causes - Is the conflict really what you think it is.mp4

03:04

04 - Create an intent to collaborate - Us against the problem.mp4

03:11

05 - What to do when you disagree on what the conflict is.mp4

03:08

06 - How to handle repeating conflicts.mp4

03:38

07 - I statements and absolutes - The dos and donts.mp4

03:08

08 - Personal preparation - Map the conflict and check in with yourself.mp4

02:32

09 - Put yourself in the other persons shoes.mp4

02:11

10 - Manage your expectations.mp4

01:40

11 - Schedule the conversation.mp4

02:10

12 - Set ground rules.mp4

02:26

13 - Clarify the conflict to get on the same page.mp4

02:09

14 - Share your experiences using I statements.mp4

02:17

15 - Solutions and compromise.mp4

02:55

16 - The informal contract.mp4

01:56

17 - Getting help from a third party.mp4

02:28

18 - Summed up - With downloadable guide or infographic.mp4

03:29

19 - How to get good at this.mp4

02:32

Ex Files How to Resolve Conflicts.zip

Description

This course provides the tools you need to identify conflict and chart a course to resolution. Instructor TJ Guttormsen introduces the art of de-escalation—how to mutually move from conflict to cooperation and reconciliation. He provides three basic rules to help you navigate conflict, helps you identify underlying causes, and explains how sticking to “I-statements” and avoiding absolutes can help diffuse almost any charged situation. In chapter two, he provides a step-by-step process for conducting a conflict resolution conversation. Follow along for real-world tips, tricks, and techniques to help you become a conflict resolution expert—and make sure to download the free guide in the exercise files to keep on hand for real-world situations.

This course was created by TJ Guttormsen. We are pleased to offer this training in our library.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Conflict Management

TJ Guttormsen

Instructor's Courses

Since 2009 I've been lucky enough to get to help tens of thousands of individuals and many corporations on four continents improve their communication and performance. I've worked with clients ranging from Olympic gold medalists and multi-million dollar companies to the average Joe and Joanne. More than 150 000 people from 150 countries have participated in my coaching, seminars, workshops, and courses. I'm also honored to have been featured over 100 times in Norwegian national media. My appearances have ranged from TV to radio, newspapers, and more. As part of my work, I get to speak at a lot of conferences and events, and I love traveling and meeting new people who are interested in the topics I work with. It brings me tremendous satisfaction to help people grow and reach their goals. If you or your organization is ever in need of a speaker, don't hesitate to reach out.

Linkedin Learning

View courses Linkedin Learning

LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.