How to Recruit Top-Tier Talents for Your Call Center

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Paolo Papandrea

32:49

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1 - Introduction and definition

1 - Introduction.mp4

03:17

2 - What is a top talent.mp4

02:22

2 - How to hire toptier talents

3 - The Job Post.mp4

13:48

4 - The Scorecard.mp4

06:58

5 - The Hiring Funnel.mp4

05:24

6 - Final Recommendations.mp4

01:00

Description

A Lean Hiring Methodology for Call Centers

What You'll Learn?

How to attract top talents
A Lean recruitment process for your call center
Definition of a top talent
How to write an actractive job post
How to create a scorecard to evaluate the candidates
How to develop an efficient hiring funnel

Who is this for?

Call Center Owners

Hiring Managers

Human Resources

Recruiters

Everyone interested in improving the hiring process in their Call Center

What You Need to Know?

You will learn everything you need

More details

Description
Unlock the secrets to building a high-performing call center team with this comprehensive course.
In this program, we delve into the essential steps and strategies to attract and hire top-tier talents who can elevate your call center's success.

1. What is a Top Talent:
Begin your journey by understanding what is a top-tier talent. Learn how to identify individuals who not only meet the skill requirements but also possess the drive and passion that contribute to a culture of excellence.

2. The Job Post:
Crafting the perfect job post is an art. Explore the nuances of creating compelling and targeted job posts that not only attract a diverse pool of applicants but also resonate with the specific qualities you seek in top-tier talents. Master the art of communicating your company's values and expectations.

3. The Scorecard:
Move beyond traditional hiring criteria and embrace a strategic approach with the development of a scorecard. Discover how to align candidate evaluations with the unique needs of your call center, ensuring that each hire contributes directly to your team's success.

4. The Hiring Funnel:
Navigate the hiring process like a pro by developing an effective hiring funnel. From initial screening to final interviews, learn how to streamline the process, identify standout candidates, and make data-driven decisions that lead to successful and impactful hires.

Gain valuable insights and recommendations for ensuring the longevity and success of your top-tier talent. Understand the importance of ongoing development, feedback mechanisms, and retention strategies to create a work environment where your high-performing team members thrive.

Enroll now to take the next step in transforming your call center's performance through strategic hiring practices. Elevate your team, elevate your success!
Who this course is for:
Call Center Owners
Hiring Managers
Human Resources
Recruiters
Everyone interested in improving the hiring process in their Call Center

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Paolo Papandrea

Instructor's Courses

Welcome to the profile of a seasoned professional with two decades of invaluable experience in diverse operational roles!Having navigated through the intricacies of four multinational Business Process Outsourcing (BPO) giants and two prominent players in the dynamic IT industry, I bring a wealth of practical knowledge and insights.Equipped with a Project Management Certification and a Six Sigma Green Belt certification, I've successfully managed projects of varying complexities.Join me on this learning journey where I'll not only share the theoretical foundations of the Call Center Industry but also provide practical insights drawn from real-world scenarios.

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