How to Manage Difficult Conversations: Beginner's Guide

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Markus Amanto

1:07:53

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1 - Introduction to the Course

1 - Welcome to the Course.mp4

04:08

2 - Three Quick Tips to Get You Started.mp4

02:09

2 - Definition of Challenging Topics

3 - Why it is Called Talks About Challenging Topics.mp4

00:56

4 - What is a Talk About a Challenging Topic.mp4

01:11

5 - Examples of Challenging Topics.mp4

01:02

6 - Exercise Make a List of Challenging Topics.html

3 - Preparation

7 - Six Hours to Chop Down a Tree.mp4

00:37

8 - Think of One in Your Life.mp4

01:07

9 - What is Your Intention What is Your Desired Outcome.mp4

01:26

10 - Set the Frame for a Successful Conversation.mp4

01:31

11 - Exercise Write Example Intention and Set a Frame.html

4 - Seven Questions to Ask Yourself

12 - Introduction to the Seven Questions.mp4

00:41

12 - seven-questions-interactive.pdf

12 - seven-questions-print.pdf

13 - Question 1 What is the Problem.mp4

00:52

14 - Question 2 What Would the Other Person Say.mp4

00:59

15 - Question 3 How Have You Contributed.mp4

00:51

16 - Question 4 What Buttons of Yours Are Being Pushed.mp4

01:53

17 - Question 5 What Assumptions are You Making.mp4

01:18

18 - Question 6 What is Your Intention.mp4

01:12

19 - Question 7 What is Your Preferred Working Relationship.mp4

00:54

20 - Exercise Answer the Seven Questions.html

5 - Mindset

21 - The Success Formula.mp4

01:56

22 - The Importance of Having a No Winner or Loser Mentality.mp4

01:16

23 - What it is About and What it is Not About.mp4

01:56

24 - Reframe the Way You Look at Things.mp4

03:50

25 - Respect is Key to Success with Conversations.mp4

02:13

26 - The OKMatrix.mp4

05:18

26 - article-more-about-ok-matrix.pdf

26 - ok-matrix.pdf

27 - Separate Person and Behavior.mp4

01:07

28 - Sidetracker No 1 Your Own Emotions.mp4

04:04

29 - Sidetracker No 2 Thwarting Ploys.mp4

05:02

30 - Love Yourself.mp4

01:23

31 - Exercise Apply the OKMatrix.html

31 - ok-matrix.pdf

6 - Lets Do It

32 - Being Centered.mp4

01:51

33 - Further Key Points.mp4

03:43

34 - How to Start.mp4

01:11

35 - Examples of Openers.mp4

01:50

35 - openers.pdf

36 - How to End.mp4

01:15

37 - If No Change is Happening.mp4

00:42

38 - When You Have the Power to Impose an Outcome.mp4

01:48

39 - Check Legal and Cultural Framework.mp4

01:10

40 - Exercise Select Opener and Start.html

7 - Reviewing

41 - Review Your 7 Questions and Do Dry Run.mp4

01:07

8 - Course WrapUp

42 - Take Pressure Off Yourself.mp4

01:09

43 - Final Thoughts.mp4

00:49

44 - Bonus Lecture Other Courses and Contact Information.mp4

00:26

Description

Become more confident holding conversations about difficult topics. Learn communication skills and successful mindsets.

What You'll Learn?

Feel more confident holding conversations about challenging topics
Improve your way of relating during talks
Increase skill set for holding these talks

Who is this for?

This course is for managers and leaders on different levels in organisations

If you are feeling a bit unsure on how to approach and hold conversations about difficult topics then this course is for you

You do not need to have the formal position of a manager to get benefit from this course

If you have a long experience of holding these conversations and are looking for a course on legal and cultural aspects of talks, then this course is NOT for you

What You Need to Know?

No specific requirements are needed for this course

More details

Description
Learn the basic concepts, skills and mindsets for holding talks about difficult or tough topics. Many managers fear holding these talks, yet they are essential to your success as a leader. This course will take you step-by-step through a talk with practical examples and proven advice.

Learn to Master the Preparation, Planning and Performing of a Difficult Conversation With This Step-by-Step CourseÂ

Learn to prepareÂ yourself to avoid unnecessary emotional tension
Create a plan for the talk will make it easier to hold the talk and that sets you up for success
Become skilled atÂ analyzing the situation so you can find the real problem and address it effectively
Learn to craft a crystal clear purpose for the talk and how stay on trackÂ even when the other person or you own emotions try to derail you
Get proven methods and actual phrases to start and end a talk in a good way

Build Your Confidence and Skill Set

A study by CPPÂ Inc found that employees in the US spend approximately 2.8 hours per week dealing with workplace conflict. Psychometrics Canada found in their study that 32% of employees have to deal with conflict regularly.Â

Handling difficult requires skill and empathy, but in the end it also about having the courage to go ahead and do it. In the course we will address all of those aspectsÂ so you can make a habit to face these issues head on in a good, effective way.

Content and Overview

Special attention has been made remove all the "fluff" from this course so it just filledÂ with practical advice and examples.Â The course alsoÂ helps you get started right away with carefully craftedÂ assignments.

You will learn to prepareÂ yourself before the talkÂ to avoid unnecessary emotional tension that could otherwise create undesired outcomes. During the course you will also create a plan for an actual talk thatÂ will make it easier to hold the talk and that sets you up for success.

You will also strengthen yourÂ skills when it comes toÂ analyzing the situation so you can find the real problem,Â addressing it clearly and effectively. You will alsoÂ learn how to craft a crystal clear purpose for the talk and how stay on trackÂ even when the other person or you own emotions try to derail you from reaching that purpose.

Throughout the course you will benefit fromÂ proven methods and actual phrases that you canÂ to start and end a talk in a way that increases the chances of everyone involved walking away feel good about the talk.

All major sections of the course hasÂ a methodically structured quiz at the end to make sure you have grasped the important pointers from that sections. You will also walk away withÂ downloadable materialÂ that you can use for future reference.

Who this course is for:
This course is for managers and leaders on different levels in organisations
If you are feeling a bit unsure on how to approach and hold conversations about difficult topics then this course is for you
You do not need to have the formal position of a manager to get benefit from this course
If you have a long experience of holding these conversations and are looking for a course on legal and cultural aspects of talks, then this course is NOT for you

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Markus Amanto

Instructor's Courses

Markus Amanto is a well renowned author, speaker and trainer from Sweden. He has worked with improving leaders, teams and organizations in Asia, Europe and North America for over 25 years. His books include "The Leadership School - Who's Really in the Driver's Seat" and "The Basics of Group Dynamics" (currently available in Swedish only). He has held multiple positions as a manager. When he worked as a sales representative he built a sales team of over 400 people spanning the Nordic countries. He started his own consulting business in 1998 and has worked as a certified trainer for UGL-trainings for several years. He is also a certified user of SDI® (Strength Deployment Inventory). He is also trained in emotional debriefing, psychosynthesis and has also participated in Anthony Robbins Mastery University. Clients have included The University of Stockholm, Nasdaq, Kongsberg Automotive, Pitney Bowes, Tetra Pak, AstraZeneca, KPMG, ALMI and International Council of Swedish Industry (NIR). Markus is fluent in Swedish, English, Finnish and Spanish. He is also able to communicate well in Danish and Norwegian.

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