How to Handle Difficult People

Focused View

Peter Urey

58:10

8 View

1 - Overview and Objectives

1 - Introduction the three step Flare Care Share Model.mp4

03:37

2 - Flare the emotional reaction stage

2 - Flare Part 1 spotting what makes you react emotionally.mp4

04:08

3 - Flare Part 2 understanding Silence and Violence.mp4

03:56

4 - Flare Part 3 how the brain works.mp4

04:02

3 - Care buying time to respond and not to react

5 - Care Part 1 caring for yourself and the other person.mp4

02:28

4 - Share getting two sides of the story and a favourable resolution for all

6 - Share Overview.mp4

04:17

7 - Share Approaching the Difficult Person.mp4

02:56

8 - Share Worked Example with a Bullying Boss.mp4

06:12

9 - Conversation starting to lay out your story.mp4

06:19

10 - Negotiation active listening and mutual benefit.mp4

05:58

11 - Resolution you are only as good as what you measure.mp4

02:18

12 - Practice by listening.mp4

09:40

5 - Summary

13 - Summary.mp4

02:19

Description

Struggling to deal with a difficult person at work and it's affecting your career? This course teaches you what to do.

What You'll Learn?

Spot when you are behaving emotionally and becoming unreasonable.
Pause before making a rash decision to confront or withdraw.
Structure a professional conversation to get the key issues out for discussion without generating animosity or ill feeling.
Approach the difficult person with diplomatic skill.
Frame the intended outcome of restoring reasonableness for all concerned.
State what you see and hear, how it makes you think and feel and how you interpret events and want to act as a result
Allow the other party to do the same and get their perspective.
Negotiate a way to return to the preferred state of working together.
Reach a resolution about policing and reviewing you agreement.
Hear the words used to do all the above in a practice session.

Who is this for?

People who work in a corporate or large business environment.

People who feel that they are being bullied and don't know where else to go for support and advice

People who feel they are being unfair victims of gossip.

People are being let down by unreliable colleagues.

What You Need to Know?

Be aware of the situations which make you flare up at work.

Have a friend who is able to listen to you rehearse if you need practice.

Consider as many prior situations as you can where you have dealt with difficult people and consider if any recurring patterns emerge.

Have a desire to work in an environment where people are reasonable with each other in all circumstances.

More details

Description
If you are dealing with a bully, a gossip, an unreliable or difficult person at work and it's affecting your well being then this course is for you.
Knowing how to deal with difficult people is critical to keeping your career on track.
We teach a simple three step model called Flare Care Share.
You will learn about the triggers which send you into an emotional state - that's when you flare up and move towards feelings of violence or silence.

We teach you how to avoid entering into a career limiting confrontation or a damaging funk of avoidance and self loathing. This is the care phase.

In the share phase, you will learn how to initiate a dialogue in a professional way and hold a conversation which can lead to an improved outcome without animosity. You will be able to effortlessly restore good order and benefit both you and the other person.
The course is mostly video with supporting bullet point notes. We also include some practice material so that you can hear and repeat the wording which works before taking it into the workplace. You will learn the basic technique in about one hour.
Three imagined scenarios are addressed - a bully, a gossip and an unreliable person.

We stress that it's only practice that will embed the method but we will give you support if you message us via the Udemy message feature.

Who this course is for:
People who work in a corporate or large business environment.
People who feel that they are being bullied and don't know where else to go for support and advice
People who feel they are being unfair victims of gossip.
People are being let down by unreliable colleagues.

User Reviews

Rating

average 0

Total votes0

Focused display

Conflict Management

Peter Urey

Instructor's Courses

Courses to help you improve covering: * Motivation * Influencing Skills * Communication Skills * Public Speaking * Stress Management * Handling Feedback * Business Writing * Decision Making * Dyslexia at Work * Alcohol Misuse Affordable and accessible any time and any place. You can learn in total privacy.We are on-hand to offer personal support via Skype or Zoom should you need it. We've been where you are now.Preview our courses before you enrol today.About Peter Urey.Trained to advanced level in personal coaching techniques including Clean Language and Symbolic Modelling, Hoshin Planning, Business NLP and HP's Leadership Development Programme.Experienced coach for Hewlett Packard, Symantec, Canon, Epson plus many more.Educated in Law at University of Oxford.Aged 60, married 33 years, 3 adult children.Student of Clean Language and Symbolic Modelling under Marian Way, author of Clean Approaches for Coaches.Black Belt in Karate.google-site-verification: googleefc1be9633e509e9.html

Udemy

View courses Udemy

Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.