How to Be Both Assertive and Likable

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American Negotiation Institute and Kwame Christian

28:14

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01 - Introducing Hamilton Chan, Esq..mp4

04:38

02 - Building rapport.mp4

04:15

03 - Why building rapport is powerful.mp4

04:51

04 - Staying strong.mp4

04:15

05 - Other tips in staying strong.mp4

04:29

06 - Posturing.mp4

03:49

07 - Understanding your options and BATNA.mp4

01:57

Description

Managing the inherent tension between the friendliness that encourages rapport and the assertiveness that is required to be effective can be tricky. In this course, adapted from the American Negotiation Institute podcast Negotiate Anything, Kwame Christian discusses with Hamilton Chan how to build rapport, stand your ground, and manage the flow of information. Hamilton is the head of executive education and visiting professor of business and technology at Loyola Law School, Los Angeles and CEO of Coaching for Startups LLC. He explains why rapport is so powerful and provides tips to stay strong at the negotiation table. Plus, learn why it’s so important to understand your options before you start difficult conversations.

This course was created by the American Negotiation Institute. We are pleased to offer this training in our library.

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Management Skills

American Negotiation Institute and Kwame Christian

Instructor's Courses

Kwame Christian is the founder and CEO of the American Negotiation Institute, where he conducts training that helps make difficult conversations easier. He’s the host of the world’s most popular negotiation podcast, Negotiate Anything. The show has over 6 million downloads and listeners in +180 countries. His bestselling book, Finding Confidence in Conflict, has helped countless individuals navigate difficult conversations and was inspired by Kwame’s popular TEDx Talk with the same name. Kwame was the recipient of the John Glenn College of Public Affairs Young Alumni Achievement Award in 2020, The Ohio State University Moritz College of Law Outstanding Recent Alumnus Award in 2021, and the 2022 Columbus 40 Under 40 Award. He also serves as a business lawyer at Carlile Patchen & Murphy LLP and is a contributor at Forbes. Kwame’s proudest achievement is his family. He’s married to Dr. Whitney Christian, and they have two lovely sons, Kai and Dominic.

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.