How Leaders Can Connect Empathy and Results

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Scott Mautz

27:47

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1. Introduction

001. What empathy is, what it isn't, and why it matters.mp4

01:38

2. Relationship Results

002. Earning employee loyalty through empathy.mp4

03:02

003. Listening with empathy to build bonds.mp4

03:15

004. Handling difficult coworkers with empathy.mp4

03:29

3. Productivity Results

005. Addressing employee burnout with empathy.mp4

02:53

006. Establishing expectations with empathy.mp4

03:25

007. Setting goals with empathy.mp4

02:48

4. Motivating Others

008. Giving feedback with empathy.mp4

03:15

009. Rewarding and recognizing with empathy.mp4

03:06

5. Conclusion

010. The Leading with Empathy Action Plan (LEAP).mp4

00:56

Description

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Leading with empathy has been identified as a top skill for the modern leader, but leaders must move beyond simply understanding empathy to intentionally developing it to help their team achieve their goals. In this focused course, leadership expert Scott Mautz offers specific practices that can help leaders express empathy and connect it to the bigger picture of driving desired results in a humane and ethical way. Scott starts with the basics—what empathy is (and what it isn’t) and why it’s important. He then teaches leaders how to employ empathy to earn employee loyalty, build bonds, handle difficult co-workers, address employee burnout, give feedback, and more. Scott concludes the course with the LEAP (Leading with Empathy Action Plan) and explains methods for tailoring your own plan for leading with empathy in a way that drives results.

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Leadership

Scott Mautz

Instructor's Courses

Scott Mautz is a popular keynote speaker and author of the Amazon #1 bestselling "Leading from the Middle," as well as author of the multi-award-winning books "Find the Fire" and "Make It Matter." He's a former Procter & Gamble senior executive who successfully ran several of the company’s largest multi-billion dollar businesses. He's faculty at Indiana University's Kelley School of Business for Exec. Ed., and is a former top desk columnist for Inc. (where he's also been named a "Top 50 Leadership Innovator"). He's the founder/CEO of Profound Performance (a keynote, workshop, and training company), and is a LinkedIn Learning Instructor (see one of his courses here: https://www.linkedin.com/learning/how-leaders-can-motivate-others-by-creating-meaning). Scott has also appeared in/on many national publications and podcasts.

Linkedin Learning

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LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.