Handling Outsourcing Issues

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Bob McGannon

37:47

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01 Introduction

001 Recognizing and handling outsourcing issues.mp4

01:59

002 Things to know.mp4

01:19

02 Common Issue Causes and Indicators

001 Common outsourcing issues.mp4

03:31

002 Early issue indicators.mp4

02:48

003 Responding to issue indicators.mp4

03:29

03 The Contract vs. Reality

001 Contract terms vs. business needs.mp4

02:49

002 Delivery vs. contract differences.mp4

03:27

003 Unclear contract.mp4

03:12

04 Issue Management

001 Managing personnel changes.mp4

02:59

002 Pursuing root cause.mp4

02:59

003 Issues vs. disputes.mp4

02:50

05 Conclusion

001 Exercise Predicting outsourcing issues.mp4

01:49

002 Exercise solution Predicting outsourcing issues.mp4

02:50

003 Next steps.mp4

01:46

Description

To succeed in outsourcing environments, you must understand the common issues that plague outsourcing engagements and how to address them. Instructor Bob McGannon discusses the early warning signs of common issues, along with response alternatives. Issues can arise when the outsourcing contract becomes out of step with changing business needs. Bob points out common concerns with contract terms and how they can misalign with client business needs, service delivery issues, and managing personnel changes. He outlines productive ways to pursue the root cause of delivery problems and the difference between issues and disputes. The course concludes with an exercise on predicting outsourcing issues, based on a case study.

Note: This course was created by Bob McGannon. We are pleased to host this training in our library.

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Business Strategy

Bob McGannon

Instructor's Courses

Obeying all of the rules rarely generates breakthrough performance because it does not generate new approaches. Breaking the rules randomly does not work either. This is where intelligent disobedience comes in; knowing when and how to break, bend or invent new rules to get better outcomes is my passion. Espousing a higher form of ethics, intelligent disobedience seeks to surface hidden truth, and produce actions that are of higher integrity, to yield superior results. An 18- year veteran in IBM management, I have a solid background in team creation, motivation and management focused on strategic implementation and day-to-day process optimization. As a PMI® certified Project Management Professional, IBM certified Executive Project Manager and Certified Boeing Aircraft Corporation Project Coach, I am known for building cohesive high-performing teams through strategy, corporate development, project management and suitable doses of intelligent disobedience. If you need help working out how to improve your personal or business performance, please get in touch, I’d love to help. I invite you to connect, here or email me - [email protected]

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