Getting Started with Faveo Helpdesk: A Guide for Agents

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1:03:18

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1 - Introduction

1 - About Me.mp4

00:20

2 - Faveo-Agent-Course-document.pdf

2 - Introduction to Faveo Helpdesk.mp4

01:45

3 - What you will learn in this course.mp4

00:38

4 - Faveo Free Trial.txt

4 - Get in touch with us.mp4

00:18

2 - Understanding User roles

5 - User Roles.mp4

00:32

6 - What is a Ticket.mp4

00:42

3 - Basics of Ticketing

7 - Inbox View.mp4

03:20

8 - Helptopic.txt

8 - SLA.txt

8 - Ticket View Page.mp4

02:30

4 - Basic Ticket Actions

9 - Responding to Tickets.mp4

01:23

9 - Respond to a ticket.txt

10 - Resolving tickets.mp4

01:15

11 - Basic Ticket Actions.mp4

06:21

11 - Edit ticket details.txt

11 - Fork a ticket.txt

11 - Ticket PDF.txt

11 - Ticket forwarding.txt

11 - Ticket types.txt

5 - Mastering Faveo Helpdesk Essential Skills for Agents

1 - Faveo Helpdesk what when where.html

12 - Managing Your Agent Profile.mp4

01:50

13 - How can an agent create a ticket.mp4

02:35

14 - How does customers provide ratings.txt

14 - How to View and Handle Customer Satisfaction Ratings in Faveo Helpdesk.mp4

02:08

15 - Setting Up your Knowledge Base in Faveo Helpdesk.mp4

04:04

15 - Setting up knowledge base articles.txt

16 - Recap.mp4

00:33

6 - Dashboard and Navigation in Faveo Helpdesk

17 - Exploring the Agent Dashboard.mp4

03:16

7 - Unlocking Advanced Ticketing Features

2 - Quiz hub.html

18 - Internal Notes to collaborate with other Agents Teams and Departments.mp4

03:08

18 - Internal notes.txt

19 - Tracking time on tickets.mp4

02:02

19 - Tracking time on tickets.txt

20 - Adding Tags.txt

20 - Adding Tags for easy identification and Efficient Ticket Management.mp4

01:47

21 - Canned Response.txt

21 - Quick responses for tickets using Canned responses.mp4

02:33

22 - Adding ticket filters to dashboard.mp4

02:21

22 - Custom ticket filterswidgets.txt

8 - Advanced ticketing Management in Faveo Helpdesk

23 - What is Ticket Merging.mp4

02:14

24 - Approval workflow.txt

24 - Streamlining Ticket Approvals with Approval workflows in Faveo Helpdesk.mp4

02:21

25 - Understanding Workflows.mp4

01:53

25 - Workflows.txt

26 - How Listeners work.mp4

03:14

26 - Listeners.txt

9 - Managing customer information

27 - Contacts.txt

27 - Learn how to create and edit customer information.mp4

04:52

27 - Organizations.txt

28 - How we can merge duplicate contacts.mp4

02:41

28 - Merging duplicate contacts.txt

10 - Thank you

29 - whats next.mp4

00:42

Description

Hands-On Guide to Mastering Faveo Helpdesk Tools

What You'll Learn?

Basics of Faveo Helpdesk ticketing Tool
How to set Up Faveo? How to use Faveo?
Understanding the entire flow of tickets from replying to closing
Learning Advanced ticketing features such as merge tickets, Canned responses, Workflows, Listeners, Approval Workflows
How to develop essential skills as an agent
Learn to manage customer information
Become skilled at creating knowledge base articles
All the essential knowledge you need as a support agent

Who is this for?

Customer support Agents

All team members working with Faveo who want to learn about Faveo

Business owners looking to use Faveo for their business

What You Need to Know?

You should have a basic idea of the topic you are interested in learning

Faveo Helpdesk free trial version

More details

Description
Welcome to our comprehensive guide to mastering Faveo Helpdesk! Whether you're new to customer support or looking to enhance your skills, this course covers everything you need to confidently navigate Faveo Helpdesk.
You'll start by learning the essentials of ticket management, whether you're assisting customers or handling issues yourself. From viewing and responding to tickets to efficiently closing them, we'll guide you through every step.
Delve deeper into the platform with our advanced features like Workflows, Listeners, and canned responses. These tools are designed to simplify your workload, automate repetitive tasks, and ensure you can handle customer inquiries swiftly and effectively.
Our practical demonstrations using the Faveo Helpdesk Trial Version will allow you to practice in real-time. Each topic is broken down into clear sections, so you can easily follow along and skip ahead if needed.
Just like using email for communication, Faveo Helpdesk streamlines your workflow with its intuitive interface. Take advantage of automated workflows to eliminate monotony and focus more on showcasing your skills and earning customer appreciation.
Throughout the course, you'll have opportunities to test your understanding and refine your abilities. By the end, you'll feel confident in using Faveo Helpdesk to its fullest potential, making your work more efficient and rewarding.
Join us on this exciting journey to master Faveo Helpdesk and elevate your customer support capabilities!

Who this course is for:
Customer support Agents
All team members working with Faveo who want to learn about Faveo
Business owners looking to use Faveo for their business

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