End-user Communications for Better IT

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Heather Ackmann

2:37:20

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1. Course Overview

1. Course Overview.mp4

02:00

2. Introduction

1. Introduction.mp4

03:53

2. About This Course.mp4

03:05

3. The Course Scenario.mp4

02:29

3. Strategizing Goals for End-user Communication

1. Introduction.mp4

04:33

2. Informing End-users in IT Communication.mp4

12:23

3. Instructing End-users in IT Communication.mp4

05:13

4. Persuading End-users in IT Communication.mp4

09:29

5. Anticipating End-users Emotional Responses.mp4

05:54

6. What We Covered.mp4

04:11

4. Developing End-user Written Communication

1. Developing End-user Written Communication.mp4

03:40

2. Interoffice Memos.mp4

05:02

3. Written Directions.mp4

05:22

4. What We Covered.mp4

01:25

5. End-user Communications and In-person Presentations

1. End-user Communication and In-person Presentations.mp4

05:22

2. How to Get Your Point Across.mp4

05:09

3. The How-to In-person Presentation.mp4

17:22

4. The Persuasive In-person Presentation.mp4

12:34

5. The Environment of Presentations.mp4

10:53

6. Slideware Best Practices.mp4

02:39

6. Communicating with End-users in Video

1. Communicating in Video.mp4

02:29

2. Environment.mp4

04:16

3. Video Structure and Flow.mp4

03:41

4. Structure.mp4

05:16

5. Relatability.mp4

04:47

7. Building an End-user Communication Structure

1. Assessing End-user Communication.mp4

05:58

2. Positioning Follow-up Communication.mp4

03:33

3. Locating Additional Resources.mp4

04:42

Description

How you train and keep end-users up-to-speed on the latest IT implementations should mirror your fast-moving and agile tech environments. This course will teach you how to accomplish this across a variety of mediums.

What You'll Learn?

Every day on the job you interact with people who do not share your background knowledge and opinions. Therefore, communicating a single message consistently to a diverse groups of end users is critically important, as is developing a coherent strategy for delivering that message through a multi-tiered, end-user communication campaign. In this course, End-user Communications for Better IT, you'll learn how to accomplish this across a variety of mediums, be it in print, in-person presentations, or in pre-recorded videos. First, you'll discover how to build a communication strategy. Next, you'll learn how that communication strategy encompasses a variety of persuasive, emotional, as well as informative and instructive appeals to get the job done. Finally, you'll explore how to accomplish this across a variety of mediums. After watching this course, you'll be able to effectively keep end-users up-to-speed on the latest IT implementations.

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Communication Skills

Heather Ackmann

Instructor's Courses

Heather Ackmann is an accomplished instructor with a decade of teaching experience, helping students at the high school, college, and adult levels in a variety of topics. Specializing in Microsoft Office computer applications, she is a Microsoft Office Certified Master and holds a degree in English and Secondary Education. While her energetic and easy-to-follow style is ideal for beginners to computer applications, her knowledge, thoroughness, and foresight will satisfy the more proficient user. In her spare time, she enjoys blogging about her congenital anosmia at www.neversmell.com.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.