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Employee Course: Difficult Conversations and Friendlier Workplaces

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Fran Gilbane

3:06:34

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  • 1. Course Overview.mp4
    01:43
  • 1. Module Introduction.mp4
    01:03
  • 2. The Purpose of Business.mp4
    01:31
  • 3. How Can You Cost the Business Money.mp4
    13:44
  • 4. Business Necessity vs. Personal Necessity.mp4
    04:57
  • 1. Module Introduction.mp4
    00:43
  • 2. Whats in It for You.mp4
    03:13
  • 3. How to Make a Difference.mp4
    02:30
  • 4. Whose Responsibility Is It.mp4
    02:33
  • 1. Module Introduction.mp4
    00:41
  • 2. What Are Interpersonal Skills.mp4
    04:09
  • 3. Why Should You Try and Improve Your Interpersonal Skills.mp4
    02:36
  • 4. How Can You Improve Your Interpersonal Skills.mp4
    10:51
  • 1. Module Introduction.mp4
    00:27
  • 2. How Does Your Line Manager Like to Work.mp4
    03:46
  • 3. Contacting Your Manager.mp4
    06:45
  • 1. Module Introduction.mp4
    00:35
  • 2. What Are Emotions.mp4
    03:01
  • 3. How Can Emotions Affect You.mp4
    09:05
  • 4. How to Manage Emotions.mp4
    08:36
  • 1. Module Introduction.mp4
    00:46
  • 2. Types of Difficult Conversations - Part 1.mp4
    11:09
  • 3. Types of Difficult Conversations - Part 2.mp4
    10:23
  • 4. Possible Difficult Conversations.mp4
    05:53
  • 5. Maintaining Personal and Effective Working Relationships.mp4
    10:30
  • 6. When Is Management Involvement Required.mp4
    04:52
  • 1. Introduction.mp4
    00:47
  • 2. Types of Difficult Conversations - Part 1.mp4
    08:26
  • 3. Types of Difficult Conversations - Part 2.mp4
    08:08
  • 4. Types of Difficult Conversations - Part 3.mp4
    09:57
  • 5. Possible Difficult Conversations.mp4
    06:25
  • 6. Managing the Conversation.mp4
    08:18
  • 7. Maintain Professional and Effective Working Relationships.mp4
    10:29
  • 1. Course Summary.mp4
    08:02
  • Description


    This course will teach you how to manage difficult conversations about sensitive topics with both managers and colleagues, resulting in a friendlier work environment for all and a much easier and less stressful existence for you.

    What You'll Learn?


      Life can be difficult and situations, both at work and in your personal life, can have a negative impact not only on how you feel about your job but also on your ability to perform to the required standard. The outcome of this is often a difficult conversation with either your manager or your colleagues. In this course, Employee Course: Difficult Conversations and Friendlier Workplaces, you'll learn how to create a friendlier workplace and to enable you to have those conversations with your colleagues and managers about those sensitive topics. First, you'll explore how to improve your interpersonal skills. Next, you'll discover how to understand your manager and managing your emotions. Finally, you'll learn how to handle a difficult conversation with managers. By the end of this course, you'll know how to engage with your colleagues and manager more effectively.

    More details


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    Fran Gilbane
    Fran Gilbane
    Instructor's Courses
    Fran is a qualified and experienced trainer with a wealth of customer service experience and knowledge. Educated at Oxford University, she worked in several different industries before settling on a training career. With an instinctive grasp of how to make learning both interesting and informative, she prides herself on helping others realize their potential.
    Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.
    • language english
    • Training sessions 34
    • duration 3:06:34
    • level preliminary
    • English subtitles has
    • Release Date 2023/02/21