Empathy For Customer Service That Feels Personalized

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Alex Genadinik

1:03:31

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1 - Introduction and welcome

1 - Introduction and welcome.mp4

02:49

2 - What is empathy sympathy and compassion

2 - What is empathy sympathy and compassion.mp4

04:29

3 - Dalai Lama Kindheartedness is the mindset for empathy and compassion.mp4

03:37

4 - Emotional Empathy and Cognitive Empathy.mp4

02:46

5 - More on the distinction between Cognitive Empathy and Emotional Empathy.mp4

03:48

3 - Empathy in customer service

6 - Monitor their emotional state.mp4

08:28

7 - If providing customer service over email or instant messenger.mp4

04:33

4 - Active listening

8 - Active listening for your customer service.mp4

02:10

9 - Example of active listening and improved comprehension I had to go through.mp4

03:21

10 - How to not lose a customer with bad support.mp4

04:43

11 - Ask to rephrase to make sure you understood.mp4

03:58

12 - Example of a listening mistake when I was 17.mp4

03:28

13 - Actions speak louder than words nonverbal communication.mp4

06:31

5 - Listening to body language

14 - Nonverbal communication cues in customer service.mp4

00:35

15 - The body language of your eyes.mp4

02:19

16 - Open palms and arms visible even on zoom.mp4

02:05

17 - Body language using your mouth smile while talking.mp4

03:21

6 - Conclusion

18 - Thank you and parting words of this course on empathy in customer service.mp4

00:30

Description

Make your customers feel truly special by using empathy. This approach build trusts, loyalty, and makes customers loyal

What You'll Learn?

Provide world-class customer service
Use empathy to truly understand the needs of your customers
Understand the emotional experience of your customers
Provide truly personalized support, and inspire customer loyalty

Who is this for?

This course is great for customer service agents

This course is great for customer service managers

This course is great for business owners

What You Need to Know?

There are no prerequisites. Just a love for learning and self-improvement.

More details

Description
Give better and more personalized care by learning how to use Cognitive Empathy and Emotional Empathy. Make each customer feel special, and turn them into super-fans who stay loyal to your brand, and recommend your business to their friends.
WHYÂ EMPATHY
You don't want to cut corners on your customer service because if a customer is reaching out to you for help, they are experiencing a pain point. They are also often in an heightened emotional state.
If you neglect them in this situation or give minimal care and support, they will remember that next time they have to buy from you, and it might act as a deterrent. But if you give them truly caring customer service, they will remember that too, and they will trust your brand more, which might get them to remain as customers longer and buy more from you.
LISTENÂ TOÂ CUSTOMERS BETTER
Most communication is non-verbal, so you'll also learn active listening techniques as well as elements of non-verbal communication. It will help you understand the needs of your customers sooner, which will enable you to provide them with better support!
BEÂ KNOWNÂ FOR WORLD-CLASSÂ CAREÂ ANDÂ SUPPORT
Use customer service as more than just something you have to do, but rather as an advantage by which you retain clients and win new clients through the recommendations of your existing customers.
Invest in your future! Enroll today!
Who this course is for:
This course is great for customer service agents
This course is great for customer service managers
This course is great for business owners

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Customer Service

Alex Genadinik

Instructor's Courses

Originally from Ukraine. 3-time bestselling Amazon author with some of my books used in universities and high schools across the country. 20+ time Udemy bestselling instructor.- 10+ years in entrepreneurship- 10+ years in SEO and marketing- Coached over 1,000 entrepreneursWhen you enroll in my courses, you get:- Personal care and attention: I host regular office hours for my students and reply to 99% of student questions within 24 hours and my goal is to reply within 1 hour.- Instructor with deep expertise, proven success, and knowledge that is both theoretical and practical.I am committed to student success and go the extra mile to help students in my courses succeed at whatever they are working on, whether it is planning, starting or growing your business.More about me:I am also the creator of top entrepreneur mobile apps with 2,000,000+ downloads, host of a popular business and marketing channel on YouTube with 3,000,000+ views, successful affiliate marketer, a serial entrepreneur in many other fields.I have a BS in Computer Science from SJSU, and after working as a software engineer, I wanted to take a bigger role in the businesses I worked in, and that is how I got into business and marketing. Today, I am a world-class marketer and successful entrepreneur.What I am interested in now when it comes to business:I am a productivity and emotional intelligence geek. I geek out on things like motivation, building healthy habits, and creativity.Some of my own favorite topics that I teach:I have seen any of my students succeed in Amazon eCommerce. Selling on Amazon can be very lucrative and I love seeing my students do well. I also teach many SEO topics that I myself use all the time. They include link-building, keyword research, and using other sites like YouTube, Amazon, and even freelancing sites like Fiverr as search engines to get discovered when people are searching.My interests outside business and entrepreneurship:I like playing soccer, chess, dabbling in philosophy, creating music, and writing lyrics. Plus, I am always daydreaming about finally getting a dog (a rescue from a shelter, of course).

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