Email Etiquette: Write More Effective Emails At Work

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Clare Lynch

1:00:32

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1 - Welcome to the course

1 - Is this course for you.mp4

02:12

2 - Course ebook.html

2 - Email-etiquette-course-book-new.pdf

2 - What to say in an email and how to say it

1 - Email content.html

3 - Prequiz what to say in an email and how to say it.html

4 - International team Cultural considerations when writing emails.mp4

04:19

5 - SCRAP how to structure your email.mp4

03:03

6 - Exercise apply the SCRAP formula to this reallife email 15 mins.html

7 - Exercise answer apply the SCRAP formula to this reallife email.html

8 - NEW Email template for SCRAP.html

9 - How to write clearly with the rule of one.mp4

02:15

10 - NEW How to reply to a confusing email.mp4

04:23

11 - NEW Email template for TIC.html

12 - Layout tips for better emails.mp4

02:33

13 - What to say and how to say it key points to remember.html

3 - When to say it by email and when not to

2 - When to say it by email and when not to.html

14 - Prequiz when to email and when not to.html

15 - Things you should never say in an email.mp4

02:39

16 - When to email and when not to.mp4

04:20

17 - Factors affecting response times.txt

17 - How long should you take to reply to every email.mp4

05:34

17 - Research on expectations of response times.txt

18 - When to email and when not to key points to remember.html

4 - Email greetings signoffs signatures and subject lines

3 - Test your knowledge of greetings signoffs and subject lines.html

19 - Prequiz email greetings signoffs signatures and subject lines.html

20 - Email greetings how to address your recipient politely and professionally.mp4

03:04

20 - When to Use Dear Sir or Madam & When to Use These 13 Alternatives.txt

21 - Email signoffs and signatures how to end politely and professionally.mp4

03:54

21 - Research on the effectiveness of thanks in advance use with care though.txt

21 - Some ideas for more personalised signoffs.txt

22 - How to write a compelling subject line.mp4

02:57

23 - Greetings signoffs signatures and subject lines key points to remember.html

5 - More email best practices

4 - Test your knowledge of email best practices.html

24 - Prequiz more email best practices.html

25 - Urgent emails when to flag them as important or high priority and when not to.mp4

02:51

26 - How to use the To field Cc Bcc and Reply all.mp4

06:39

27 - Best practice for sending attachments.mp4

02:27

28 - How to write a helpful out of office message.mp4

02:31

29 - Proofreading your email including the one thing you must ALWAYS check.mp4

02:52

30 - Email best practice key points to remember.html

6 - Final thoughts

31 - Download your course certificate.mp4

01:59

32 - Bonus lecture special offers on my other courses.html

Description

How to write emails that get results. How to write emails that build better working relationships.

What You'll Learn?

Write punchier, more powerful emails every time
Contribute to a positive workplace culture through email
Never write an embarrassing or ineffective email ever again
Save time and eliminate stress when writing your next email
Apply simple layout tricks to adapt your emails for readers on mobile
Avoid accusations of bullying, back-covering and discrimination in your emails

Who is this for?

A recent graduate who's new to the workplace

A manager seeking to build a positive team culture

An experienced professional who wants to write more persuasive emails

This course is NOT aimed at people writing sales or direct marketing emails

What You Need to Know?

You should be using email most days as part of your work

More details

Description
Do you worry your emails aren't having the impact you'd like?Â

Do you oftenÂ haveÂ to chase people to respond to your emails?Â

Would you like to save time whenÂ writing emails?Â

Want to know how to get your message across in an emailÂ clearly, concisely and compellingly?

From one of Udemy's top writing instructors comes thisÂ short, sharp course on email etiquette. In it you'll discover how to:

- follow aÂ proven formula forÂ structuringÂ effective emails

- write for international readers by understandingÂ a key principle of intercultural communication

- strikeÂ the right tone of voice and level of formality

- get a desired response from your reader by following a key golden rule when crafting any email

- adapt your emails to reflectÂ theÂ switch from desktop to mobile

-Â maintain a positive workplace culture through email

- avoidÂ accusations of bullying, back-covering and discrimination in yourÂ emails

- craft a subject lineÂ that maximisesÂ your chances of your email being read

- create anÂ out of office reply that will empower your team to handle things smoothly while you're away

- proofread your email effectively to avoid those embarrassing howlers

You'll also get aÂ downloadable coursebook, including aÂ 7-point checklist to print out and keep by your desk so you never write an ineffective email ever again.Â

So stop stressing over what to say and how to say it.

Enrol now to make your very next email asÂ punchy, powerful and persuasive as possible.
Who this course is for:
A recent graduate who's new to the workplace
A manager seeking to build a positive team culture
An experienced professional who wants to write more persuasive emails
This course is NOT aimed at people writing sales or direct marketing emails

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Email Writing and Etiquette

Clare Lynch

Instructor's Courses

A University of Cambridge tutor. A professional copywriter. WINNER OF UDEMY'S AWARD 2019 FOR STUDENT SUCCESSUniversity of Cambridge tutor Dr Clare Lynch is an expert writer with decades of experience. Clare hasn’t simply edited the work of other journalists at elite publications, such as The Financial Times. She’s also herself a hugely successful copywriter in her own right. What's more, in October 2019, Udemy bestowed their Student Success award on Clare for her dedication to her Udemy students.20+ years of writing experienceIn her 20+ year career, Clare has crafted copy from scratch for elite clients in a wide range of fields, including lifestyle, retail, property, tech, pharma, finance and government. Over the course of that career, Clare has honed her techniques for getting under any reader’s skin – and crafting messages that instantly resonate with the target audience. Techniques she now shares with over 28,000 students on Udemy.Clare’s experience as a writer embraces a huge range of writing formats and styles – including case studies, white papers, feature articles, direct mail campaigns, web content, ad copy, video scripts, CEO speeches and brand messaging. A blogging expertAnd as the author of the popular blog Good Copy, Bad Copy, Clare herself has attracted hundreds of thousands of readers to her own writing. Good Copy, Bad Copy has been named on Copyblogger's list of 15 copywriting and content marketing blogs that will make you more money.An award-winning teacherWhat’s more, Clare has a PhD in English Literature and teaches at the University of Cambridge. She’s also a qualified and highly experienced corporate trainer. So Clare isn’t merely an expert at her craft. She also knows how to communicate her expertise in a way that’s memorable, entertaining and addictively engaging.That's why, in October 2019, Udemy bestowed their Student Success award on Clare for her dedication to her Udemy students.“She is an incredible teacher that has a special unique ability of keeping her students minds engaged and hanging on her every word.” - BRAD MACE, UDEMY STUDENTTake a look at some of the clients who've benefited from Clare's expertise:Aberdeen Asset ManagementAlgomiBNP ParibasBPBrunswick PRDeutsche BankEuropean Banking AuthorityEuropean Central BankThe Financial TimesJudge Business School, University of CambridgeKing's College, Cambridge Language Centre, University of CambridgeMacquarieMavens of LondonMicrosoftMisys International Banking Systems LtdOfcomPrince's TrustPrudential UK and EuropeRoyal Bank of ScotlandSainsbury'sSchrodersTowerBrook Capital PartnersTradition (interdealer brokers)REA GroupUBS

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