Effective Phone Skills

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Jason Alba

1:28:23

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1. Course Overview

1. Course Overview.mp4

01:37

2. Fundamental Phone Skills

1. Introduction.mp4

01:24

2. Related Courses.mp4

01:31

3. Types of Calls.mp4

02:44

4. The Four Rs.mp4

04:53

5. Four Fundamental Phone Skills.mp4

03:32

6. Accents.mp4

04:21

7. Assume Good Intent.mp4

04:08

8. The Three Parts of a Call.mp4

01:18

9. Summary.mp4

00:38

03. Mastering the Phone Call

01. Introduction.mp4

00:16

02. The Purpose.mp4

04:00

03. Beginning Your Call.mp4

03:21

04. The Middle of Your Call.mp4

03:03

05. Ending Your Call.mp4

02:04

06. Body Language during Your Call.mp4

02:56

07. Using Your Voice.mp4

03:37

08. Understanding Other Participants.mp4

02:22

09. Removing Distractions.mp4

04:44

10. Effective Note Taking.mp4

03:48

11. Saying I Dont Know.mp4

03:10

12. Managing the Conversation.mp4

04:25

13. Summary.mp4

01:02

4. Beyond the Phone Call

1. Introduction.mp4

00:14

2. Voicemail Dos and Donts.mp4

03:03

3. Taking a Message Dos and Donts.mp4

02:25

4. Text Messaging Dos and Donts.mp4

03:26

5. Video Conferencing Dos and Donts.mp4

03:28

6. The Power of Follow-up.mp4

02:31

7. Handling Angry and Out of Control People.mp4

03:50

8. Improve Phone Skills with Mock Recordings.mp4

03:24

9. Summary.mp4

01:08

Description

In this course, you'll learn to have more effective phone skills through improved communication tactics and better relationship management.

What You'll Learn?

Effective communication and building relationships are key in order to have a successful call. In this course, Effective Phone Skills, you'll learn how to use core relationship and communication skills to improve your phone calls. First, you'll explore how to use your voice effectively and the power body language can have on calls. Next, you'll delve into planning for better calls in order to get the outcomes you need. Finally, you'll learn how to follow-up and take better notes on a call. By the end of this course, you'll have the skills and knowledge needed to know exactly what you can, and should, do to be more effective and successful on your calls.

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Communication Skills

Jason Alba

Instructor's Courses

Jason Alba has been a Pluralsight Author since 2012, specializing in soft skills and professional development. He started his IT career as an intern developing tools for a robust intranet. He transitioned to an IT manager at another company where his job included web development as well as other IT functions. After an acquisition Jason became VP and then general manager at a newly formed tech company. He founded and manages JibberJobber.com, a CRM for job seekers. Jason has authored three books. He speaks and blogs regularly about soft skills, professional development, and career management. He has a CIS undergraduate and an MBA from Idaho State University.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.