Earn Customer Trust and Cultivate Lasting Relationships

Focused View

1:06:44

0 View

01 - Introduction

01 - Making and keeping your companys promises.mp4

00:45

02 - 1. Becoming a Trustworthy Business

01 - Exploring the definition of customer trust.mp4

04:10

02 - Addressing the trust deficit.mp4

03:40

03 - Examining how customer trust differs across industries.mp4

03:57

04 - Earning trust for business growth.mp4

04:19

03 - 2. Reliability and Competence Hard Drivers to Win Customer Trust

01 - Earning customer trust through competence.mp4

03:40

02 - Exploring real-world examples to win trust through competence.mp4

03:35

03 - Earning customer trust through reliability.mp4

03:32

04 - Exploring real-world examples to win trust through reliability.mp4

04:22

04 - 3. Integrity and Empathy Soft Drivers to Win Customer Trust

01 - Earning customer trust through integrity.mp4

04:03

02 - Exploring real-world examples to win trust through integrity.mp4

03:59

03 - Earning customer trust through empathy.mp4

03:31

04 - Exploring real-world examples to win trust through empathy.mp4

03:48

05 - 4. Maintain Trust with Technology and AI

01 - Customer data across the four trust drivers.mp4

03:55

02 - What makes AI trustworthy.mp4

04:46

03 - How businesses can restore trust with customers.mp4

05:05

04 - How to apologize when things go wrong.mp4

04:01

06 - Conclusion

01 - Taking action toward earning trust with customers.mp4

01:36

Description

In an era marked by global shifts in consumer behavior, the landscape of brand-consumer relationships has undergone a significant transformation. Customers today not only look at rational factors like product price and quality, but also constantly evaluate whether a company is able to deliver on—and keep—its promises. This course shares insights, strategies, and real-world case studies on how to develop and sustain a well-respected organization that inspires long-term customer trust. Join customer experience expert Ilenia Vidili as she provides techniques for earning, preserving, and restoring customer trust, as well as creating meaningful customer relationships, resulting in higher profitability.

More details

User Reviews

Rating

average 0

Total votes0

Focused display

Customer Service

Linkedin Learning

View courses Linkedin Learning

LinkedIn Learning is an American online learning provider. It provides video courses taught by industry experts in software, creative, and business skills. It is a subsidiary of LinkedIn. All the courses on LinkedIn fall into four categories: Business, Creative, Technology and Certifications. It was founded in 1995 by Lynda Weinman as Lynda.com before being acquired by LinkedIn in 2015. Microsoft acquired LinkedIn in December 2016.