DevOps/ITSM Project Management crash course

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Ihar Presniakou

3:35:07

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1. What, Who and Why of DevOps ITSM PMnt crash course

1.1 you can expect to achieve.pdf

1. You can expect to achieve.mp4

06:25

2.1 Prerequisites and Who is this course for.pdf

2. Prerequisites and Who this course is for.mp4

01:39

3.1 devops itsm projects specific.pdf

3.2 The Convergence of Scrum and DevOps.html

3. DevOps ITSM projects specific (Why we need this course).mp4

05:15

4.1 what is this course based on.pdf

4. What this course is based on.mp4

02:57

5. Specific characteristics of DevOpsITSM projects.html

2. SLA and legal papers

1.1 Align ITSM and DevOps Through Integration.html

1.2 DevOps and ITSM A Marriage That Can Work for Your Organization.html

1.3 SLA and legal papers.pdf

1.4 sla examples and template.pdf

1.5 SLA template.html

1.6 SLA template.docx

1. SLA and legal papers.mp4

05:20

2. SLALegal papers for DevOpsITSM projects quiz.html

3. IT Service Management

1.1 ITSM service levels.pdf

1. Service levels.mp4

03:16

2. ITSM service levels.html

3.1 itsm types of requests.pdf

3. Types of request.mp4

05:46

4. Types of Requests.html

5.1 ITSM Event management.pdf

5. Event management.mp4

03:08

6.1 ITSM Incident management.pdf

6.2 What is ITIL incident management.html

6. Incident management.mp4

03:16

7. HTTP status codes.html

8.1 ITSM Problem Management.pdf

8. Problem management.mp4

01:59

9.1 ITSM Change Management.pdf

9. Change management.mp4

03:15

10. Event Management, Incident Management, Problem Management, Change Management.html

11.1 JIra SM ticket flow + Tips on Change management.pdf

11.2 picture1 jsm workflow.zip

11. Jira Service Management + Some tips on Change management.mp4

02:26

12. Jira Service Management + Some tips on Change management.html

13.1 Request fulfillment.pdf

13. Request fulfillment.mp4

01:15

4. Software and services for DevOpsITSM Project Management

1.1 Project management tools.pdf

1. Project management tools.mp4

04:57

2.1 Overview for other DevOps tools.pdf

2. Overview for other DevOps tools.mp4

02:53

3. DevOpsITSM Project Management Tools.html

5. Provisioning resources

1.1 Infrastructure Management 101 A Beginners Guide to IT Infrastructure Management.html

1.2 Perf env management (template).pdf

1.3 Provisioning resources.pdf

1. Provisioning resources.mp4

08:59

2. Provisioning resources.html

6. MonitoringLogging system

1.1 app logging diagramm (blurred example).zip

1.2 Monitoring Logging system overview.pdf

1. Monitoring Logging system overview.mp4

02:41

2. Monitoring Logging system overview.html

3.1 Alerts metrics (example).pdf

3.2 Monitoring Logging system vision 1.pdf

3. Monitoring Logging system vision 1.mp4

06:49

4. Monitoring Logging system vision 1.html

5.1 Monitoring system vision (Example 2, AWS).pdf

5.2 Monitoring Logging system vision 2.pdf

5. Monitoring Logging system vision 2.mp4

03:07

6.1 Monitoring Logging system vision pro.pdf

6. Monitoring Logging system vision pro.mp4

02:26

7.1 Alert metrics for complex system.pdf

7.2 How to Design Software Monitoring Systems.html

7. Alert metrics for complex system + some tips.mp4

03:06

8. MonitoringLogging system quiz.html

7. Incident Management (Practice part)

1. Incident Management (Practice part) overview.mp4

02:03

2. Incident Management flow (real life example).mp4

04:04

3. Incident management quiz.html

4. Incident Management flow (RCA).mp4

03:20

5. Incident Management flow (RCA) quiz.html

6.1 Incident management (practice part).pdf

6.2 matching priorities (example).pdf

6. Incident Management flow (matching priorities + conclusions).mp4

04:04

7. Incident Management flow (matching priorities + conclusions) Quiz.html

8. CICD

1.1 12 20.pdf

1. CICD steps overview from PMs prospective.mp4

09:52

2.1 21 26.pdf

2.2 release flow (example).zip

2. Release and build management.mp4

06:32

3.1 12 27.pdf

3. Release and Build Management tips for PM.mp4

02:15

4. Release and Build management flow quiz.html

5. CICD steps Quiz.html

9. System resilience (Backup and Recovery)

1.1 system resilience overview pdf.pdf

1. System resilience overview.mp4

04:05

2. System resilience overview quiz.html

3.1 roles, data, schedule.pdf

3. Back-up roles, data, schedule.mp4

02:23

4. Back-up roles, data, schedule Quiz.html

5.1 backup type.pdf

5. Backup type.mp4

02:48

6. Back-up type Quiz.html

7.1 backup storage, procedures.pdf

7. Back-up storage, procedures.mp4

01:15

8.1 recovery objectives.pdf

8. Recovery objectives.mp4

01:46

9. Recovery objectives Quiz.html

10.1 recovery type.pdf

10. Recovery type.mp4

02:28

11. Recovery types Quiz.html

12.1 recovery procedures, conclusions.pdf

12. Recovery procedures, conclusions.mp4

03:02

13. Recovery procedures, conclusions Quiz.html

14.1 Check-list for your back-up plan.pdf

14. Check-list for your back-up plan.mp4

02:10

15.1 back-up tips.pdf

15. Back-up tips.mp4

02:57

16.1 system resilience PM reminder.pdf

16. System resilience PM reminder.mp4

03:15

17. Creating backup plans Quiz.html

10. System resilience (Disaster Recovery Plan)

1.1 Disaster Recovery Plan overview.pdf

1. Disaster Recovery Plan overview.mp4

05:15

2. Disaster Recovery Plan overview Quiz.html

3.1 six steps to create DRP (part 1).pdf

3. 6 steps to create Disaster Recovery Plan (part 1).mp4

02:38

4.1 Annual Disaster Recovery Test (template).html

4.2 six steps to create DRP (part 2).pdf

4. 6 steps to create Disaster Recovery Plan (part 2).mp4

02:29

5. 6 steps to create a DRP Quiz.html

6.1 Designing a Backup and Disaster Recovery Plan.html

6. Checklist for creating a Disaster Recovery Plan.mp4

06:19

7. Creating a great DRP.html

8.1 Disaster Recovery Statistics Every Business Should Know.html

8.2 DRP tips.pdf

8.3 IT Disaster Recovery Plan Template.html

8. Disaster Recovery Plan tips.mp4

04:30

9. DRP tips Quiz.html

11. System of standard metrics, KPIs

1.1 Overview + Dora Metrics (part 1).pdf

1. Metrics and KPIs overview + Dora Metrics (part 1).mp4

04:17

2.1 Dora Metrics (part 2).pdf

2. Dora Metrics (part 2).mp4

06:21

3. Dora Metrics Quiz.html

4.1 ITSM Metrics.pdf

4. ITSM Metrics.mp4

05:18

5. ITSM metrics Quiz.html

6.1 17 DevOps Metrics To Measure Success.html

6.2 More DevOps metrics.pdf

6. More DevOps metrics.mp4

03:09

7.1 Metrics tips.pdf

7. Metrics tips.mp4

02:42

8. DevOps metrics Quiz.html

12. Typical DevOpsITSM pain points and tasks

1.1 High-level pain points.pdf

1. High-level (strategic) pain points of the project (from ITSMDevOps POV).mp4

01:25

2.1 Casual operational pain points.pdf

2. Casual operational pain points (from ITSMDevOps POV).mp4

03:12

3. Pain points of the project Quiz.html

13. DevOps checklists

1.1 DevOps PM project check-up (part 1).pdf

1. DevOps PM project check-up (part 1).mp4

06:24

2.1 DevOps PM project check-up (part 2).pdf

2. DevOps PM project check-up (part 2).mp4

08:40

3.1 DevOps PM project check-up (part 3).pdf

3. DevOps PM project check-up (part 3).mp4

03:06

4. DevOps PM project check-up Quiz.html

5.1 DevOps cultureprocess checklist (part 1).pdf

5. DevOps cultureprocess checklist (part 1).mp4

03:56

6.1 DevOps cultureprocess checklist (part 2).pdf

6. DevOps cultureprocess checklist (part 2).mp4

03:49

7.1 Production readiness checklist (part 1).pdf

7. Production readiness checklist (part 1).mp4

00:58

8.1 DevOps production readiness checklist.pdf

8.2 Production readiness checklist (part 2).pdf

8. Production readiness checklist (part 2).mp4

01:25

9. DevOps cultureprocess checklist Quiz.html

Description

Mastering DevOps and ITSM Project Management: From Concepts to Implementation

What You'll Learn?

Set up basic workflow for DevOps and ITSM projects
Create basic project management documents (artifacts) for DevOps and ITSM projects
Manage DevOps/ ITSM projects
Adopt some Agile Technics, artifacts, events to DevOps/ ITSM projects specific needs
Set up Incident management process as an ITSM Project Manager
Create Service Level Agreement and Specification of work for DevOps/ ITSM projects
Set up basic workflow for creation of Monitoring/Logging system as a DevOps Project Manager
Set up basic workflow for creation of Disaster Recovery Plan as a DevOps Project Manager
Define and Implement standard KPIs for DevOps/ ITSM projects
Use DevOps/ITSM Project manager's questionnaire to check-up project pain points and health

Who is this for?

Entry-level/Associate/Junior Project managers of DevOps/ ITSM projects

Project managers, who are new to DevOps/ ITSM projects specific

IT specialists, who would like to learn how to manage and support DevOps/ITSM transformation

What You Need to Know?

Software development Life Cycle: You should understand the stages and processes involved in developing, testing, and deploying software applications.

DevOps approach: You should be familiar with the principles and practices of DevOps, such as continuous integration, continuous delivery, automation, collaboration, and feedback.

PMBOK concepts: You should have some exposure to the Project Management Body of Knowledge (PMBOK), which is a set of standards and guidelines for managing projects.

Agile philosophy: You should have some experience with the Agile methodology, which is a flexible and iterative approach to software development that values customer satisfaction, teamwork, and adaptation.

More details

Description
In today's fast-paced technological landscape, effective management of DevOps engineers and IT Service Management (ITSM) teams is critical for successful project outcomes. This comprehensive course is designed to equip you with the skills and knowledge to confidently manage DevOps and ITSM projects from the ground up. Whether you're a middle-level project manager or new to the field, this course will empower you to navigate the intricacies of project management in the DevOps and ITSM domains.
Course Highlights:
Building Strong Foundations: Gain a deep understanding of the fundamental principles and processes that underpin DevOps and ITSM project management. Learn how to set up teams, define roles, and establish clear project objectives.
End-to-End Project Management: Dive into the world of DevOps and ITSM project management, covering everything from project initiation to closure. Explore methodologies, tools, and best practices tailored to these dynamic and evolving fields.
Monitoring and Logging Systems: Discover how to implement robust monitoring and logging systems to ensure the health and performance of your DevOps and ITSM projects. Learn to leverage data-driven insights for continuous improvement.
Service Level Agreements (SLAs): Learn to create SLAs that align project expectations with deliverables. Craft detailed specifications of work that outline project scope, timelines, and quality benchmarks.
Incident Management Workflow: Establish a solid incident management workflow, enabling you to respond swiftly and effectively to unforeseen issues. Learn to create escalation paths, track incidents, and maintain comprehensive incident records.
Project Health Check: Acquire the ability to assess the well-being of DevOps and ITSM projects as a project manager. Identify pain points, diagnose challenges, and implement corrective measures to keep projects on track.
Key Performance Indicators (KPIs): Implement standardized KPIs that provide meaningful insights into project progress and success. Leverage data-driven metrics to continuously optimize project performance.
Agile Techniques for DevOps and ITSM: Explore the integration of Agile methodologies and tools tailored to the unique demands of DevOps and ITSM projects. Learn to flexibly adapt to changing requirements and deliver incremental value.
Project Artifacts Creation: Master the art of creating essential project documentation specific to DevOps and ITSM projects. Develop artifacts that streamline communication, enhance transparency, and ensure project alignment.
Disaster Recovery Planning: Develop essential skills in crafting disaster recovery plans that safeguard your projects against potential disruptions. Understand risk assessment, mitigation strategies, and rapid recovery techniques.
By the end of this course, you'll be well-versed in the art of managing DevOps and ITSM projects, equipped with practical skills, strategies, and a holistic understanding of project management principles. Whether you're aiming to advance your career or enhance your organization's project management capabilities, this course is your gateway to success in the dynamic world of DevOps and ITSM. Enroll now and embark on a transformative learning journey that will empower you to lead DevOps/ITSMÂ transformation in the company with confidence.
Who this course is for:
Entry-level/Associate/Junior Project managers of DevOps/ ITSM projects
Project managers, who are new to DevOps/ ITSM projects specific
IT specialists, who would like to learn how to manage and support DevOps/ITSM transformation

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Project Management

Ihar Presniakou

Instructor's Courses

Meet Ihar, a certified Project Manager with extensive experience in managing DevOps, ITSM, and Development teams. He holds certificates in Google project management, Google technical support, and AWS for MS workload. He is an Agilist with numerous Agile certificates, including PSM-II, PSM-I, and PSK-I (Professional Scrum with Kanban). Ihar has worked on over 30 DevOps/ITSM projects for large and medium-sized US companies, and his Agile knowledge is encapsulated in his practical "DevOps/ITSM Project Management crash course." Over the past seven years, Ihar has communicated with over 150 US and European companies, clarifying their business requirements and analyzing their business plans and processes. Ihar has also helped IT teams improve their efficiency with Agile methodologies, following his motto, "Start small with a new team." When Ihar is not working, he loves to read about new Agile techniques and explore self-development opportunities. Ihar also believes in living LEAN and doing more with less.

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