Designing Digital Assistants: The Big Picture

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Monika Khanna

1:06:28

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01. Course Overview

01. Course Overview.mp4

02:10

02. Conversational Design

02. Overview.mp4

00:46

03. What Is Conversational Design.mp4

03:17

04. Benefits of Conversational Design.mp4

01:31

05. Types of Assistants.mp4

01:19

06. NLP vs. NLU.mp4

03:01

07. Intro to Lab Project and Summary.mp4

00:59

03. Building Blocks

08. Overview.mp4

00:28

09. Conversation Principles.mp4

00:16

10. Cooperative.mp4

01:37

11. Contextual.mp4

00:46

12. Turn Taking.mp4

01:20

13. Adaptive.mp4

01:24

14. Anticipate.mp4

01:14

15. Respectful.mp4

00:40

16. Gateway to Effective Assistants.mp4

00:34

17. Personas.mp4

03:07

18. Name Your Assistant.mp4

04:44

19. Chat vs. Voice.mp4

02:27

20. Choose Tone.mp4

02:05

21. Summary.mp4

00:47

04. Strategizing Assistants

22. Overview.mp4

00:27

23. Dialog Components.mp4

01:27

24. Welcome.mp4

00:52

25. Invocation.mp4

00:24

26. Intent.mp4

00:53

27. Context.mp4

00:58

28. Response.mp4

09:00

29. Endings.mp4

00:42

30. Demo Script.mp4

03:33

31. Summary.mp4

01:02

05. Prototyping and Testing of Assistants

32. Overview.mp4

00:24

33. Prototyping.mp4

01:58

34. Conversational Flow.mp4

01:43

35. Evolve Script.mp4

03:00

36. Course Summary.mp4

05:33

Description

Talk to the system as if you’re talking to someone you know! If you’re curious to know the principles of writing and designing digital assistants, you’re in the right place. This course will teach you to design a conversation-based experience.

What You'll Learn?

Create a digital assistant app with meticulous care for users to get a service at their doorstep. In this course, Designing Digital Assistants: The Big Picture, you’ll learn to design a human-centric content strategy. First, you’ll explore conversational design. Next, you’ll discover the right balance of voice and tone of the digital assistant. Finally, you’ll take your writing skills to the next level to make significant and helpful conversation. When you’re finished with this course, you’ll have the skills and knowledge needed to design and write conversations for chatbots or voice assistants to engage your audience.

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Artificial Intelligence

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Monika Khanna

Instructor's Courses

Monika creates design flows/systems for products to generate better business and become market leaders. She leverages data to create intelligent predictive digital products that meet users/consumers needs. She is a diligent person who believes in empathy as the core value of design. She is a firm believer of knowledge sharing through conferences, meet-ups, blogs etc. Her unique experience is in working directly with CEOs, Executive level leadership, and Investors. She analyses users perceptions, mental models, emotions, behaviour, needs and create a psychological branded experience and environment. She has a combination of skills and experience to demonstrate design expertise. She believes in data driven design to measure user behaviour and find answers to what is happening with the design once done along with qualitative research measure, which helps finding answers to why it is happening that way.

Pluralsight

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Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.