Delivering IT Services

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Frederico Aranha

1:16:13

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01. Course Overview

01. Course Overview.mp4

02:15

02. Recalling ITSM Essential Concepts and Practices

02. Course and Module Overview.mp4

08:01

03. Recalling ITSM Essential Definitions.mp4

06:35

04. Understanding Value Streams and Lean Kanban.mp4

05:29

06. Customer Experience and Journey Overview.mp4

05:09

07. Freds Bank Is Back.mp4

05:57

03. Leading IT Service Delivery

08. Module Overview.mp4

05:39

10. Leadership Fundamentals.mp4

04:55

11. Situational Leadership.mp4

05:45

12. Leadership Roles in ITSM.mp4

01:23

04. Managing IT Services Based on Value Streams

13. Module Overview.mp4

02:52

14. Customer Success and the Customer Journey.mp4

07:15

15. IT Governance and Value Streams.mp4

07:02

16. A Sample Customer Journey Sample.mp4

05:18

17. Course Summary.mp4

02:38

Description

Adapt to this brave new digital world with this course, Delivering IT Services. You'll learn how to build value streams and manage resources in order to deliver IT services based on lean-agile ITSM.

What You'll Learn?

When delivering IT services it's beneficial to have a lean-agile mindset, and deliver based on value streams.

In this course, Delivering IT Services, you’ll delve into essential ITSM concepts such as operating models and what value streams are:

explore the purpose of ITSM and its objectives, along with what Agile and Lean are
discover how to create a value stream and how multiple value streams can relate to each other in order to enable service delivery
learn about contemporary IT service lifecycle concepts

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IT Networking Fundamentals

Frederico Aranha

Instructor's Courses

Frederico had extensive experience in professional education, consulting, program management, innovation projects and new businesses development. He is certified as a PMP, ITIL Expert, Scrum Master, Product Owner, Scrum Trainer and instructor accredited by Axelos/PEOPLECERT. Frederico's specialties are: management training, online education, project management, new businesses development, risk management, systems development, Lean Startup, BMG, quality management, IT services and strategic planning. His volunteer activities are focused on free online education for project managers. His last project, PMP for All, had 25.000 students, 43 sponsors and lasted 3 years online. It was a free online prep course for both PMP and CAPM certifications.

Pluralsight

View courses Pluralsight

Pluralsight, LLC is an American privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard, Keith Brown, Fritz Onion, and Bill Williams, the company has its headquarters in Farmington, Utah. As of July 2018, it uses more than 1,400 subject-matter experts as authors, and offers more than 7,000 courses in its catalog. Since first moving its courses online in 2007, the company has expanded, developing a full enterprise platform, and adding skills assessment modules.