Delivering Excellence

Focused View

Daman Sood

6:17:10

12 View

1 - Introduction

1 - Introduction.mp4

08:48

2 - Mega Transformation Deals1

1 - What is Transformation.html

2 - Mega Transformation Deals.mp4

06:48

2 - Risks in Mega Transformation Deals.html

3 - Mega Transformation Deals2

3 - 5.An-Acquisition-Case-Study.pdf

3 - Mega Transformation Deals2.mp4

07:54

3 - Steps in a Mega Transformation Deal.html

4 - Mega Transformation Deals3

4 - Actors in a Mega Transformation Deal.html

4 - Mega Transformation Deals3.mp4

08:16

5 - Project Management Lifecycle

5 - Project Management Lifecycle.html

5 - Project Management Lifecycle.mp4

10:29

6 - Tasks in Project Management

6 - Tasks in Project Management.html

6 - Tasks in Project Management.mp4

04:16

7 - Stakeholder Management

7 - StakeholderManagement.mp4

13:42

7 - Stakeholders.html

8 - Stakeholder Management.html

8 - Risk Management

8 - Risk Management 1.mp4

12:01

9 - Risk Management 2.mp4

09:10

9 - Standard for Risk Management.html

10 - Basis of Risk Management.html

10 - Risk Management 3.mp4

08:54

11 - Major steps in Risk Management.html

12 - Possible Strategies for Risk Management.html

9 - Project Program Status Reporting

11 - Project Program Status Reporting.mp4

11:10

13 - Importance of Project Status Report.html

14 - Good practices about Project Status Report.html

10 - Project Economics

12 - Project Econommics Introduction.mp4

06:22

13 - Project Economics 2.mp4

08:45

14 - Project Economics 3.mp4

11:55

15 - Project Economics 4.mp4

04:15

15 - What is Project Economics.html

16 - Benefits of cost management.html

16 - Project Economics 5.mp4

07:57

17 - Billing Invoicing and Realisation.mp4

08:01

17 - What is cost management of a project.html

18 - Components of project cost.html

18 - Incentives and Penalties.mp4

05:30

19 - Closing Lesson.mp4

03:39

19 - Techniques for project estimation.html

20 - Cost Benefit Analysis.html

21 - Objective of CBA.html

22 - Difference between CBA and profitability.html

23 - Key parameters for profitability calculations.html

24 - Order of activities in billing.html

25 - Revenue and Expense.html

26 - Incentives and Penalties.html

11 - Efficient Service Delivery Approach Methodology

20 - Efficient Service Delivery Approach Methodology and Its Key Components.mp4

05:26

27 - Efficient Service Delivery Approach Methodology.html

28 - Efficient service delivery approach and methodology.html

12 - Understanding the Customers

21 - Understanding the Customers 1.mp4

08:45

22 - Understamding the Customers 2.mp4

08:52

29 - Customer Needs Expectations.html

30 - Customer Persona.html

13 - Service Delivery Framework

23 - Service Delivery Framework.mp4

07:56

31 - Service Delivery Framework.html

32 - Service Delivery Framework2.html

14 - Agile Service Delivery

24 - Agile Service Delivery.mp4

08:46

33 - Agile Service Delivery Methodology.html

34 - Features of Agile Service Delivery Methodology.html

15 - Service Quality Management

25 - Service Quality Management.mp4

09:23

35 - Benefits of SQM.html

36 - SQM Metrics.html

16 - Service Level Agreements

26 - SLAs.mp4

06:49

37 - SLAs.html

17 - Technology Automation in Service Delivery

27 - Automation Technology in Service Delivery Benefits and Examples.mp4

09:05

38 - Benefits of technology and automation.html

39 - Good practices in using technology and automation.html

18 - Innovation and Continual Improvement in Service Delivery

28 - Innovation and Continual Improvement in Service Delivery enefits and Key Elemen.mp4

08:48

40 - Benefits of innovation and continual improvement.html

41 - Key elements of innovation and continual improvement.html

19 - Managing Change and Scope Creeps

29 - Why Changes and Scope Creeps happen in Projects What is a Change Management Proc.mp4

11:16

42 - What can cause scope creep.html

43 - Change management process.html

20 - Delivering Excellence

30 - Delivering Excellence.mp4

11:29

44 - Benefits of Delivering Excellence for business.html

45 - Benefits of Delivering Excellence for customers.html

21 - Delivering Excellence and Design Thinking

31 - Delivering Excellence and Design Thinking 1.mp4

08:52

32 - Delivering Excellence and Design Thinking 2.mp4

08:24

46 - Features of Design Thinking.html

47 - Benefits of Delivering Excellence and Design Thinking.html

22 - Innovation Creativity

33 - Innovation Creativity 1.mp4

05:58

34 - Innovation Creativity 2.mp4

06:38

48 - Enablers for Innovation.html

49 - Promoting innovation creativity.html

23 - Building a culture of excellence

35 - Building a culture of excellence 1.mp4

08:28

36 - Building a Culture of Excellence 2.mp4

04:52

50 - Define culture of excellence.html

51 - Role of leadership in culture of excellence.html

24 - Effective Communication

37 - Effective Communication 1.mp4

05:00

38 - Effective Communication 2.mp4

10:15

52 - Techniques for effective communication.html

53 - Effective communication cycle.html

25 - Managing Customer Complaints and Feedback

39 - Managing Customer Complaints and Feedback 1.mp4

08:54

40 - Managing Customer Complaints and Feedback 2.mp4

07:47

54 - What is a customer complaint.html

55 - Objective of managing customer complaints and feedback.html

26 - Advanced Client Interactions

41 - Advanced Client Interactions 1.mp4

11:29

42 - Advanced Client Interactions 2.mp4

09:22

43 - Advanced Client Interactions 3.mp4

10:57

56 - Skills for advanced client interactions.html

57 - Gains of managing advanced client interactions well.html

58 - Communication style for advanced client interactions.html

59 - Root cause of difficult situations.html

60 - Rules for difficult conversations with clients.html

61 - Techniques for difficult client conversations.html

27 - SMART goals and targets

44 - SMART Goals.mp4

10:54

62 - SMARTGoals.html

28 - The Last Lesson

45 - Last Lesson.mp4

04:53

29 - Assessment

1 - Delivering Excellence Course Assessment.html

Description

In Management Consultancy and Program Management

What You'll Learn?

Delivery Excellence concepts (What, Why, and How); What are transformation deals in a consulting world; How to manage large transformation deals
Project and Program Management Lifecyle (quick view)
Project Economics
Efficient Service Delivery Approach and Methodology
Managing change request and scope creeps
Advanced client interactions and Difficult conversations
Managing Customer complaints and feedback
Innovation and Creativity
Culture of excellence
Managing quality for continual improvement

Who is this for?

Project and Program Managers

Business Analysts, Solution Architects, and Bid Managers

Senior Management

Sales/ Business Development Managers

Customer Relationship Managers, and Quality Managers

Commercial Managers, Vendor Managers, and Procurement Managers

Excellence Managers

Students, Faculty, and Researchers

Trainers, and Consultants

What You Need to Know?

Willingness to learn, customer care mindset, doing good and doing better attitude. This course is equally good for beginners and experienced ones.

More details

Description
This course will help you to manage key risks in your Management Consultancy career like limited skill set, lack of mentorship and guidance, high stress and burnout, insufficient networking, experience etc.

This is achieved through:
a) Mastering The Core Management Consultancy Skills by topics like Managing large transformation deals, Project lifecycle and project economics, change management, delivering excellence to clients, and more.
b) Learning from Real Multi-Million Dollar Business Problems - with 20 case studies based on real-life problems I solved during my career.
c) Accessible And Impactful Course Design having mix of lectures, quizzes, assignments, downloadable artifacts, and an assessment.
d) Highly Actionable with 30+ total exercises, templates, AI interventions, and games.
e) I will share a personally signed e-copy of my book 'My Experiments with Organisational Resilience Part I' with all participants.
f) I offer life-long support to answer any questions on this topic.
g) The master bonus is a 30 minutes one-on-one coaching session for all participants. All bundled in the course fee.

Read on to understand Why "Deliver Excellence?"
â€‹
Delivering Excellence is not just a buzzword; it's a mindset that drives resilient organizations to thrive. By mastering the art of delivering excellence, you can:
â€‹
Forge lasting relationships with customers
Build a reputation for quality
Foster innovation
Gain a competitive advantage in the marketplace

Whether you are a program manager, project manager, business analyst, internal or external consultant, customer experience or customer delight manager, business excellence or operational excellence manager, or senior executive, this course is designed to meet your professional aspirations and help you reach your full potential.
â€‹
The Delivering Excellence Certification is for you if:
â€‹
1. You are struggling with complex program and project management
â€‹2. You lack an efficient service delivery approach
â€‹3. You are managing change requests and scope creeps
â€‹4. You face communication challenges and difficult conversations
5. You are building a culture of excellence
6. You have a need for increased innovation and creativity
Who this course is for:
Project and Program Managers
Business Analysts, Solution Architects, and Bid Managers
Senior Management
Sales/ Business Development Managers
Customer Relationship Managers, and Quality Managers
Commercial Managers, Vendor Managers, and Procurement Managers
Excellence Managers
Students, Faculty, and Researchers
Trainers, and Consultants

User Reviews

Rating

average 0

Total votes0

Focused display

With over 38/ 18 years in the industry/ Resilience domains, I am a Certified International and Corporate Trainer.In my professional journey (TCS, Xansa, EY/ HSBC, SAFE, Chitkara University), I have played multiple senior roles including Group Head, Practice Head, COO, CIO, VP, Board Member, Program Director, Professor of Practice etc.I am widely travelled (20 countries), spoken (over 100 events), and published (8 books) expert.I have served over 100 clients across countries and industries and trained over 3000 professionals across the globe. I score 100% NPS.I am a Professor of Practice (Chitkara University), Director, DBD Training & Consultancy (OPC) Private Limited and Chair PR&P Standing Committee IEEE Delhi Section.In this journey, I have won multiple awards Nationally and Globally and have been inducted into the BCI Hall of Fame.

Udemy

View courses Udemy

Students take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.