Customer Support in The Modern World Crash Course
Focused View
1:00:45
6 View
1 - Introduction.mp4
06:44
2 - Human Interaction.mp4
00:54
3 - Emotions and the importance of active listening.mp4
04:43
4 - Building a connection with people.mp4
05:03
5 - How to deliver and overcome bad news.mp4
03:38
6 - The importance of using correct grammar and standard language.mp4
02:49
7 - Summary and one last tip.mp4
01:47
8 - Support Related Tips for Human Interaction.mp4
00:46
9 - Understanding the customer.mp4
03:13
10 - Keeping the customer happy.mp4
01:36
11 - Providing great service.mp4
02:28
12 - Keeping track of the activity and informing the customer.mp4
03:19
13 - Treating the customers right and seeing things through to the end.mp4
01:02
14 - Summary and a tip for improving the team morale.mp4
02:12
15 - Social Engineering Awareness.mp4
02:55
16 - Security basics for working with computers.mp4
05:18
17 - Restricting access to companys resources and internal information.mp4
02:40
18 - Handling unusual requests.mp4
01:50
19 - Social Engineering attempts.mp4
04:06
20 - Warning signs and summary.mp4
03:42
More details
User Reviews
Rating
average 0
Focused display
Category
Udemy
View courses UdemyStudents take courses primarily to improve job-related skills.Some courses generate credit toward technical certification. Udemy has made a special effort to attract corporate trainers seeking to create coursework for employees of their company.
- language english
- Training sessions 20
- duration 1:00:45
- English subtitles has
- Release Date 2024/02/15
